Portfolio Manager

Job Description

Job Description

Portfolio ManagerResidential & Select CommercialIskalo Development Corp. is a Western New York commercial real estate company with a diverse portfolio across the region. Our assets include Class A office buildings (including the historic Electric Tower in downtown Buffalo), light industrial, retail centers, medical office, and multifamily properties throughout Amherst, Williamsville, Cheektowaga, Hamburg, Buffalo, Lockport, and other WNY communities.We are hiring a Portfolio Manager to lead our residential portfolio along with select commercial properties within the Williamsville area. This is a newly defined role within an expanded Property Management department.About the roleThis Portfolio Manager owns the financial performance, tenant relationships, and lease administration for a portfolio that includes our flagship residential building (23 upper-end units on Hertel Avenue), a collection of well-renovated single family homes in desirable Williamsville-area neighborhoods, and commercial properties along the Williamsville Main Street corridor and surrounding streets.The role is uniquely positioned within our department: unlike a traditional property manager role, our Portfolio Managers are supported by a dedicated field team of Facility Managers who handle day-to-day physical operations, and by a Tenant Services & Vendor Contracts Manager who owns tenant intake, vendor contracting, and purchase orders. This structure frees the Portfolio Manager to focus on what they do best: financial performance, tenant relationships, residential leasing, and portfolio strategy.The role also owns residential leasing operations for the department, working directly with our EVP on residential leasing strategy and executed leases. If you have deep residential property management experience and are ready to step up into portfolio leadership without losing your connection to tenants and property, this is that opportunity.What you will doPortfolio financial managementPrepare and manage annual operating and capital budgets for assigned propertiesReview monthly financial performance against budget; investigate variances and drive corrective actionPrepare CAM reconciliations for commercial properties within your portfolio, in partnership with AccountingMonitor rent collection and AR aging; engage tenants directly on aged balancesApprove property level expenditures within delegated authority; recommend larger expenditures to the DirectorTenant and property oversightServe as the primary tenant relationship owner for assigned properties, handling escalations and major tenant mattersPartner with the assigned Facility Manager on property condition, maintenance priorities, and vendor performance at your propertiesConduct routine property inspections alongside the Director and Facility Manager to ensure company quality standards are upheldEnforce lease terms including insurance requirements, use restrictions, and tenant obligationsRespond to tenant complaints and lease compliance issues; escalate to the Director when appropriateResidential leasing operationsMarket available residential units, respond to inquiries, and conduct showingsScreen prospective residential tenants per company standards and fair housing requirementsPrepare residential leases and amendments for EVP signatureCoordinate unit turnovers including make-ready, cleaning, and re-leasing to minimize vacancyConduct move-in and move-out inspections; manage security deposits per NY State lawManage residential renewal cadence (typically 60 to 90 days out) with EVP approval on material rent adjustmentsReport to the EVP on residential leasing matters including occupancy, turnover, aging AR, and market conditionsCompliance and administrationMaintain current knowledge of NY State residential landlord-tenant law, fair housing requirements, and local Buffalo-area ordinancesEnsure required documentation for security deposits, lead-based paint, and other regulated disclosuresMaintain organized property files, lease records, and financial documentationUtilize property management, work order (Corrigo), and project management (Procore) platformsPrepare monthly and quarterly portfolio operating reports for the Director of Property ManagementCross-departmental coordinationWork with the assigned Facility Manager on day-to-day property operations and property book maintenanceCoordinate with the Tenant Services & Vendor Contracts Manager on tenant service requests, vendor contracts, purchase orders, and compliance trackingCoordinate with our Construction Department on tenant fit-outs, capital projects, and unit renovationsPartner with Accounting on financial reporting accuracy, AR collections, and month-end closeWhat we are looking for in you5+ years of residential property management experience, including direct management of multi-unit residential buildingsStrong working knowledge of NY State residential landlord-tenant law, fair housing requirements, and local Williamsville-area ordinancesDirect experience with residential leasing including marketing, screening, lease preparation, and unit turnoverExperience managing operating and capital budgets, variance analysis, and financial performanceFamiliarity with commercial property management (lease administration, tenant relations, CAM reconciliations)Excellent written and verbal communication skillsHighly organized with the ability to manage multiple priorities and competing deadlinesAbility to build effective working relationships with tenants, vendors, and internal stakeholdersProficiency in Microsoft Office and property management platformsValid New York State driver's license; travel between properties requiredAbility to work in both office and field environmentsNice to haveCAM (Certified Apartment Manager), ARM, or CPM designation, or active progress toward oneNew York real estate salesperson or broker licenseExperience with Corrigo, Procore, or similar property management platformsFamiliarity with the Buffalo / Hertel Avenue residential rental marketExperience with mixed-use properties combining residential and commercial spaceBachelor's degree in real estate, business, or a related fieldWhere you would workThis is a hybrid office and field role based in Western New York. Office work happens at our headquarters; field work spans a portfolio of residential and commercial properties concentrated in North Buffalo and the Williamsville area. Travel between properties is expected as part of normal duties.What we provideCompetitive base salary. Compensation range: $72,000 to $90,000 per year, commensurate with experiencePerformance bonus tied to occupancy, NOI, and tenant retentionStandard company benefits: health insurance, dental, vision, paid time off, 401(k)Mileage reimbursement for travel between propertiesSupport and infrastructure to succeed: a dedicated field team of Facility Managers and a Tenant Services & Vendor Contracts Manager who handle the operational load traditional property managers carry aloneCareer growth potential within an expanding department and diversified portfolioHow to applySubmit your resume and a brief cover letter describing your relevant residential property management experience and what draws you to a portfolio-focused role. Applications will be reviewed on a rolling basis.Iskalo Development Corp. is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.