Lot Operations Specialist II

At Cox, we're committed to delivering a seamless and positive experience for every customer who visits our location. As a Customer Service Representative, you'll be on the front lines-helping guide customers, supporting lot operations, and ensuring every interaction is welcoming and efficient. If you enjoy working in a fast-paced, outdoor environment and take pride in providing excellent service, we'd love to have you on our team!

• Conduct inspection of support equipment for proper working order
• Conduct pre-sale meeting with drivers identifying driver return routes, over flow areas, plan changes, etc.
• Conduct presale walk to ensure vehicles are in assigned lane as scheduled
• Identify and address missing vehicles, overflow areas, inoperable vehicles and other issues
• Maintain the run list indicating vehicles with no keys, late vehicle entries, and/or late number changes
• Respond to customer and dealer inquiries and concerns
• Coordinate and direct vehicle movement to maintain continuous flow of traffic to the block
• Oversee parking sold vehicles and re-parking non-sold vehicles
• Report theft, lot damage, or any safety concerns to management

Qualifications

Minimum

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.
• OR 5 years' experience in a related field
• "Safe drivers needed; valid driver's license required."
• Ability to drive vehicles with standard and automatic transmission.
• Basic mechanical knowledge of identifying (i.e., flat tires, low gas, jump-starting vehicles.)

Preferred

• 6 months of auction or driving experience preferred.
• Knowledge of lot operations/lot layout preferred.
• Knowledge of LDM preferred.

Physical Requirements

• Required to stand, walk, reach, talk and hear, vision abilities required to include close, distance and color vision, depth perception and ability to adjust focus.
• Ability to stand for prolonged periods of time.
• Ability to lift 1-15 pounds.
• Must be able to walk long distances.

Work Environment

• Constant exposure to outdoor weather conditions. Moderate noise level (100% outdoors)

USD 15.10 - 22.69 per hour

Compensation:

Hourly pay rate is in the range of $15.10 - $22.69/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets