ServiceNow Developer Senior

ServiceNow Developer SeniorOwn the opportunity as a ServiceNow Developer Senior and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and helping them face any obstacle. At GDIT, people are our differentiator. As a ServiceNow Developer Senior, you will help ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Developer Senior joining our team to support integration and development improvements to our ServiceNow platform, including broadening its impact through module expansion, platform integration, and automation. The ServiceNow Developer Senior will be an important part of the configuration, development, support, and maintenance of our ServiceNow implementation; they will also work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. This role offers an exciting opportunity to engage in challenging, high-impact work while also growing and developing your career in an environment that focuses on people first and foremost.Responsibilities for this position include:Design, configure, and advance core ITSM workflows, state models, assignment rules, and user interfaces to drive operational maturity and reduce resolution timesImplement advanced automation and orchestration utilizing Flow Designer, Business Rules, Client Scripts, UI Policies, and Script IncludesMaintain and customize Service Catalog items, record producers, and the Service Portal to maximize self-service adoptionMaintain configuration item (CI) class structures, relationship mappings, and data reconciliation rules aligned with the Common Service Data Model (CSDM)Troubleshoot and resolve CI data accuracy, identification and reconciliation engine (IRE) rules, and transform map issues from automated data importsDesign and build upgrade-safe custom applications using ServiceNow Studio and Application Engine, enforcing proper application scoping and access controlsDesign, build, and troubleshoot inbound/outbound REST and SOAP web service APIs, IntegrationHub spokes, and MID Server configurations to connect third-party platformsCollaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum environment to groom user stories and translate business needs into technical designsPartners with technical stakeholders, architects, and product owners to shape solution design and platform governanceReliably estimates relative work effort for various requests for self/team to enable prioritizationSupport platform upgrade cycles, instance cloning, and Automated Test Framework (ATF) executionProactively stays on top of new capabilities in the platformHandles other duties as assignedWhat you'll need to succeed:Deep functional and technical command of Incident, Change, and Problem modulesDemonstrated experience with CMDB architecture and scoped app developmentProficiency with JavaScript, Glide APIs, HTML/CSS, JSON, XML, and REST/SOAPExperience with IntegrationHub and MID Server administrationSolid understanding of ITIL processesStrong understanding of SDLC best practices and experience gathering requirements within an Agile/Scrum frameworkStrong complex problem-solving skills, both individually and in team settingsClear, authoritative communication and the ability to influence stakeholders at all levelsProven ability to contribute to proposals, technical documentation, and solution designProficiency in leading Scrum demos, agile ceremonies, and collaborative work groupsDemonstrated capability to guide and support team progress toward shared objectivesEffective talent development skills, including mentoring and fostering staff growthAbility to drive methodology improvements and resolve process gapsSkill in managing customer delivery expectations and ensuring high-quality outcomesCreative thinking applied to developing innovative solutionsSecurity Clearance Level: Must be able to pass a background check to obtain a position of Public Trust. Required Certifications:ServiceNow Certified System AdministratorLocation: Remote