Service Manager

Join our growing team, where a family-oriented culture, competitive pay, excellent benefits, and opportunities for career advancement make this more than just a job—it's a place to build your future.

Make your application after reading the following skill and qualification requirements for this position.

Job Description

Sam's Air Control is looking for an experienced HVAC Service Manager to lead and develop our growing team of Service Technicians. This is a hands-on leadership position for an extremely seasoned HVAC professional who has spent years in the field, understands complex diagnostics and troubleshooting, and has progressed into a leadership or management role.

The Service Manager will oversee the day-to-day operations of the service department, support technicians in the field, maintain high service and workmanship standards, and help build a strong, accountable, and customer-focused team.

• Lead, supervise, coach, and develop HVAC Service Technicians
• Provide technical guidance and support on complex service and diagnostic issues
• Oversee daily service operations and work closely with dispatch to ensure efficient scheduling
• Conduct field visits, ride-alongs, quality checks, and technician coaching
• Monitor technician performance, productivity, quality, callbacks, and customer satisfaction
• Train and mentor technicians on technical skills, troubleshooting, customer communication, and company procedures
• Address technician performance issues and hold team members accountable to company standards
• Handle escalated customer concerns and work toward effective resolutions
• Review service tickets, invoices, notes, and technician documentation for accuracy and completeness
• Help ensure technicians follow proper safety procedures, HVAC codes, and company standards
• Assist with recruiting, interviewing, onboarding, and developing new Service Technicians
• Coordinate with Sales, Installation, Dispatch, and Office teams to ensure a smooth customer experience
• Help identify opportunities to improve service department efficiency, quality, and profitability
• Maintain strong relationships with technicians, customers, vendors, and internal teams

Requirements

• 5+ xhyhwjd years of hands-on HVAC service experience preferred
• Previous leadership or management experience in HVAC required
• Strong residential HVAC service and diagnostic background
• Extensive knowledge of heating and cooling systems, including furnaces, central A/C, heat pumps, boilers, and mini-splits
• Strong troubleshooting and diagnostic abilities
• Experience managing, mentoring, or supervising HVAC technicians
• Excellent verbal and written communication skills
• Strong organizational and problem-solving skills
• Ability to work effectively with both field technicians and office staff
• Valid driver's license with a clean driving record
• EPA 608 certification preferred