Appointment Scheduler (full-time)

Appointment Schedulers

GAP is the longest established gastroenterology practice in the Piedmont Triad area. This independent, physician-owned GI practice is looking for Appointment Schedulers. GAP evaluates new patients, performs consultations and conducts follow-up visits for chronic gastrointestinal conditions. Our offices draw and assess labs, administer injections and monitor medication therapies. We offer on-site infusion services and our clinical staff assist with a variety of in-office procedures. When appropriate, GAP schedules appointments for outpatient screening, diagnostic and/or treatment procedures. Our endoscopy centers are physician-owned outpatient ambulatory surgical centers which specialize in colon cancer screening and prevention as well as a number of other procedures including endoscopy and Interstim Bowel Control Therapy.

Excellent benefits package including health insurance, dental, vision, life, long-term and short-term insurance coverage and a robust 401k/profit sharing plan; voluntary benefits including voluntary life and medical bridge plans. Paid time off, paid holidays and a friendly environment where work/life balance is a priority. Exceptional providers and well-trained staff on board. Looking for another strong team member!

The right candidate will answer the phone with a smile, have the ability to maintain a positive attitude no matter what the day brings and support team efforts to accomplish goals. Represents physicians by screening and routing incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; scheduling appointments for consultations and procedures. Prior appointment scheduling experience required.

Bilingual skills and experience with EPIC preferred. Excellent benefits package!

• Ensures physician productivity by scheduling patient appointments; physician consultations; notify supervisor of discrepancies in schedules
• Maintains patient confidence and protects operations by keeping information confidential.
• Ability and willingness to cross train to provide coverage for other administrative positions.
• Maintains quality results by following and enforcing standards.
• Serves and protects the health care community by adhering to professional standards, office policies and procedures, federal, state, and local requirements, and protects patient confidentiality using HIPAA guidelines.
• Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Communicates effectively and respectfully with members of the staff and members of other departments.
• Adheres to and enforces company policies. Complies with safety and infection control policies.
• Participates actively in all staff meetings.
• Contributes to management of office. Must be available and ready to perform assigned duties during regularly scheduled working hours.
• Responsible for other duties and assignments as required by management.

Skills/Qualifications: Office Experience - General, Scheduling, Telephone Skills, Typing, Business Knowledge, Organization, Time Management, Customer Service, Verbal Communication, PC Proficiency, Reporting Skills. Prior Epic experience strongly preferred. Bilingual skills a plus.