Service Administrator

Posted Tuesday, July 7, 2026 at 4:00 a.m. Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast‑paced environment and looking to take your career to the next level? If so, then come join our award‑winning team! Benefits Training Tuition assistance Employee stock purchase plan Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!) 401(k) with match Competitive wages Paid time off 10 paid holidays Service Administrator (Traverse City, MI) This full‑time position will ensure the work order process is managed and completed accurately and efficiently. The goals are to assist the service manager throughout the workday and address customer and technician needs. The primary responsibilities of the position include, but are not limited to: Provide support to the service manager. Obtain purchase order (PO) numbers from customers when required. Input technician job repair write‑ups in the business system daily for all completed and in‑process jobs. Prepare all work orders for closure and have them ready for the service manager’s review upon job completion. Ensure all work orders are closed when the job is completed. Manage all time entries and payroll for shop and field technicians; payroll must be approved by the service manager before submission. Call customers periodically to provide updates or obtain additional information. Follow up with other inter‑company departments on open issues. Integrate Alta’s Guiding Principles into daily activities. Perform other duties as assigned. Maintain consistent, reliable attendance and be ready for work at the designated start time. Qualifications Previous billing and customer service experience is highly preferred. Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus. Possess excellent verbal and written communication skills. Excellent time‑management skills and the ability to communicate with all levels of coworkers as well as customers. Language Skills – Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees of the organization. Mathematical Skills – Basic: Ability to add and subtract two‑digit numbers and to multiply and divide with tens and hundreds; perform these operations using units of American money, weight, volume, and distance. Reasoning Ability – Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; deal with problems involving a few concrete variables in standardized situations. Physical Demands/Work Environment Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; frequently will reach with hands; occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell. Lift and/or Move Functions: Regularly will lift up to 10 pounds; frequently will lift up to 25 pounds; occasionally will lift up to 50 pounds. Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles. Equal Employment Opportunity Alta Equipment Group is an equal opportunity employer. We do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact View email address on click.appcast.io immediately. #J-18808-Ljbffr Yitaltg