Customer Service Manager

Customer Service Manager

Lawn Doctor is looking for an experienced and self-motivated Customer Service Manager to lead our office team. This role is ideal for someone who enjoys working with people, solving problems, and guiding a team to deliver outstanding service. As the Customer Service Manager, you will oversee daily customer service operations, coach and support team members, and ensure customer satisfaction and retention. You'll play a key role in maintaining a professional and positive customer experience while helping drive growth. We are seeking a leader who demonstrates our Core Values:

• Coachable Open to feedback and willing to grow.
• Respectful Treats customers and employees with professionalism and kindness.
• Work Ethic Dedicated to delivering excellence every day.
• Willingness to Help Ready to support the team and customers alike.
• Reliable Dependable and consistent in leadership and performance.

Responsibilities:

• Lead, train, and support the customer service team to ensure excellent performance.
• Serve as the main point of contact for escalated customer issues and resolve them professionally.
• Oversee scheduling, data entry, and customer account management.
• Monitor customer service metrics, retention, and satisfaction.
• Assist with inside sales, upselling, and service recommendations when needed.
• Foster a positive, team-oriented work environment.
• Ensure communication with customers is clear, professional, and solution-focused.

Requirements:

• Previous management or supervisory experience in customer service preferred.
• Strong leadership, coaching, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to multi-task in a fast-paced environment with attention to detail.
• Proficiency in computer systems, data entry, and office tools.
• Reliable, punctual, and team-oriented.

What We Offer:

• Competitive hourly pay (above industry average, based on experience).
• Two-week Vacation
• Opportunity to lead and grow with a respected company.
• Supportive, team-focused environment.
• Sick Days
• Eight paid holidays
• Retention bonus Opportunity
• Monday - Friday 40 Hours

Compensation: $60,000.00 - $80,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Franchisees Need People Like You

Here at Lawn Doctor, we have a very simple approach to our workbe safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.

Lawn Doctor locations across the country offer phenomenal employment opportunities. Whether you're an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.

Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.

We appreciate your interest and hope to have you on board a local franchise team as soon as possible.

* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.