Community Manager

Job Summary The Community Manager for HUD (Housing and Urban Development) and Tax Credit programs is responsible for overseeing the daily operations of affordable housing communities, ensuring compliance with HUD regulations and Low‑Income Housing Tax Credit (LIHTC) requirements. This role involves managing tenant relations, coordinating maintenance, and ensuring the property meets all regulatory standards while fostering a positive living environment for residents. Key Responsibilities Property Management and Operations Oversee daily operations, ensuring the community is well‑maintained, clean, and compliant with all local, state, and federal regulations. Manage tenant leasing processes, including screening, application processing, lease execution, and move‑ins/move‑outs. Ensure property meets HUD and Tax Credit program standards, including annual recertifications, inspections, and other compliance requirements. Supervise maintenance staff or contractors, ensuring routine maintenance and repairs are handled promptly and effectively. Manage budgets and expenses related to operations, including rent collections, utilities, and maintenance costs. Compliance and Reporting Ensure all HUD and Tax Credit documentation and records are accurate, complete, and up‑to‑date. Maintain compliance with HUD regulations and the LIHTC program, including tenant eligibility, rent limits, and household income certifications. Prepare and submit regular reports on program compliance, financial performance, occupancy, and other required documentation. Conduct and coordinate regular property inspections to ensure compliance with HUD and Tax Credit guidelines. Address and resolve issues identified in audits or inspections, taking corrective action as needed. Maintain compliance with EIV, Tax Credit Software and TRACS. Perform other tasks as assigned, including assisting in lease‑ups, managing waiting lists, and other administrative functions. Tenant Relations and Customer Service Act as the primary point of contact for residents, addressing concerns, complaints, and requests in a timely and professional manner. Foster a positive and supportive community environment by ensuring residents’ needs are met and maintaining open lines of communication and staff. Coordinate tenant activities, events, and community‑building initiatives. Ensure residents are fully informed of policies, procedures, and updates related to HUD or Tax Credit programs. Staff Management and Leadership Supervise onsite staff including leasing agents, maintenance personnel, and other support staff. Provide training, guidance, and support to staff to ensure high performance and adherence to company policies and regulatory standards. Conduct performance evaluations, provide feedback, and set goals for improvement. Financial and Administrative Oversight Oversee rent collection, addressing late payments or delinquencies. Develop and manage annual budgets, forecasting expenses and revenue. Track and report financial performance, preparing statements and ensuring timely payment of invoices. Ensure proper filing and maintenance of financial and administrative documents such as leases and tenant records. Emergency Response and Risk Management Ensure the property adheres to safety standards, managing risk factors and ensuring proper emergency procedures. Respond promptly to emergencies such as maintenance issues, resident concerns, or safety hazards. Marketing and Resident Retention Develop and implement marketing strategies, including advertising, outreach, and community involvement. Maintain high occupancy rates and manage waiting lists for available units. Implement strategies to improve resident retention, enhancing the living experience and addressing tenant concerns. Qualifications Bachelor’s degree in business administration, property management, or related field (or equivalent experience). 5–10 years of experience in property management, specifically in affordable housing, HUD, or LIHTC programs. Strong knowledge of HUD regulations, LIHTC compliance, and other affordable housing guidelines. Excellent communication and interpersonal skills, with the ability to interact effectively with residents, staff, and external stakeholders. Strong organizational skills and attention to detail. Ability to manage budgets, track expenses, and generate financial reports. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and property management software. Ability to handle sensitive and confidential information with discretion. Experience managing teams, providing leadership and support to staff. Customer‑service oriented with a strong focus on tenant satisfaction. Certified Occupancy Specialist (COS) or Housing Choice Voucher Program certification (HCCP, TCS, AHM, CMH, CMHC) – either one is required. Preferred Qualifications Familiarity with affordable housing applications, including rent limits, tax credit certifications, and tenant eligibility requirements. Bilingual skills (English/Spanish) are a plus. Working Conditions Full‑time position with standard office hours and potential after‑hours or weekend work depending on property needs. On‑site office and community environment, with occasional visits to external offices or agencies. Some travel to related property sites or training and conferences may be required. #J-18808-Ljbffr