Customer Service Specialist

Location Huntsville, AL (ONSITE) Schedule Monday-Friday, 7:30am-4:00pm (Full-Time) Position Customer Service Specialist Job Summary As a Customer Service Specialist at West Shore Home, you will support all customer service-related functions in your assigned branch. You will be responsible for providing a 5-star experience, diagnosing product problems, and scheduling service visits for all customers that require post-installation services. Key Role Accountabilities Handle high volume inbound and outbound calls, quickly establishing relationships with our customers. Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed. Report customer escalations/emergencies directly to the General Manager and Customer Service Manager. Order necessary parts through manufacturers and schedule service visits when needed. Keep customers aware of any service-related schedule changes. Must-Have Requirements Must be authorized to work in the United States without requiring current or future employer-sponsored work authorization. The company does not sponsor employment visas. A passion for building relationships. A desire to work independently, efficiently, and with high accountability. A proven track record of success in customer service-related roles. Benefits Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) 401(k) plans with company match HSA plan with company match Paid holidays and paid time off (PTO) Employee Referral Program Employee Discount Program Paid training and unlimited professional growth potential Compensation The hourly pay for this position is $20-$22 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position. Equal Employment Opportunity Statement It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre‑employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter. #J-18808-Ljbffr