Agentic Commerce Engineering Specialist | Communications, Media, & Technology

About Accenture Song – Customer Technology, CommerceAccenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology – Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.What’s in it for youBuild Agentic Commerce capabilities where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)Contribute to Accenture Song’s Agentic Commerce accelerators and reusable assetsHelp deliver solution components—from build through rollout and value realizationWork with global clients across B2C, B2B, and B2B2C commerceGrow your engineering expertise across AI, backend, cloud, and commerce platforms, with mentorship from senior leadersWhat you will do in this roleAs a Consultant in Customer Technology – Commerce, you will build and support Agentic Commerce capabilities—developing AI-driven features that are production-ready, secure, and integrated with enterprise commerce ecosystems—working under the direction of Managers and Senior Managers.Commerce & Platform DeliveryImplement Agentic Commerce features using established architecture patterns across composable and platform-led commerceConfigure and develop on Salesforce, Adobe, SAP, and MACH ecosystems in line with solution designsSupport prototype-to-production efforts, helping embed agentic workflows into live commerce environmentsEngineering & BuildDevelop modular, reusable agent components integrated with commerce engines, APIs, and backend servicesFollow enterprise-grade standards for scalability, security, observability, and reliability of agentic systemsImplement integrations with LLM platforms, orchestration frameworks, and vector stores under guidanceDelivery & ExecutionContribute to engineering pods across AI, backend, data, cloud, and DevOpsSupport CI/CD pipelines, cloud-native deployments, and containerized workloads on Azure, AWS, or GCPBuild and test integrations with CRM, CDP, payments, order management, pricing, and fulfillment systemsQuality, Governance & ValueApply governance, compliance, auditability, and explainability requirements within build workInstrument and report technical KPIs for agent performance and reliabilitySupport human-in-the-loop and feedback mechanisms that improve agent effectivenessGrowth & CollaborationContribute to internal accelerators, reference components, and technical documentationCollaborate with client and team working-level stakeholders to deliver featuresContinuously build skills across commerce platforms and agentic AI, and mentor junior team membersBasic Qualifications3+ years of experience building commerce or digital platform solutions with hands-on experience developing on at least one enterprise commerce platform (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks) with exposure to agentic AI or Generative AI features integrated into applicationsWorking knowledge of API-led, microservices-based architectures1+ year of experience working in the CMT Industry.Preferred QualificationsFamiliarity with LLMs, RAG pipelines, or vector databases is a plusExperience contributing to delivery using CI/CD, cloud-native architecture, and DevOps practicesAwareness of governance considerations for AI-driven systemsUnderstanding of observability and testing fundamentalsAbility to work effectively within cross-functional engineering teamsClear communication skills—able to explain technical work to team members and stakeholdersEagerness to learn, grow expertise, and support junior team membersRequesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. 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