Customer Service Representative - Part Time

Job Description

Job Description

Customer Service Representative

Rochester, NH - Part Time

About our energy

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?

• Employee & family fuel discounts for your home
• State of the art Training Center
• Prorated paid time off
• Veteran’s Day paid holiday for active military and veterans
• Opportunity for growth
• Complimentary coffee, snacks, and Thanksgiving turkey
• Pet insurance

About this opportunity

This position is responsible for efficiently providing solutions to customer service needs through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential. Shifts vary depending on department needs. Part time opportunity, Monday-Friday: 9:00am-2:00PM.

What your role will look like

• Accurately and appropriately manage, respond to, and resolve customer questions, concerns and inquiries
• Provide customer with requested information by using application software, or other appropriate means and assist customer to achieve total satisfaction
• Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information
• Demonstrate ability to accurately and successfully use Eastern’s application software system

• Regular attendance and punctuality adherence to a schedule that meets the needs of the department which increases on a seasonal basis

• Be receptive to and competently use new technologies
• Other duties as assigned

What you’ll bring to this role

• Experience: 2-3 years of telephone Call Center Environment Experience
• Education: High school graduate minimum
• Highly organized with strong problem-solving skills
• Utilize excellent verbal and written communication skills
• Demonstrated ability to read and write English and perform basic math skills
• Demonstrated ability to multi-task
• Reliability and exceptional customer service skills

Apply now to heat up your career at Eastern!