Help Desk Manager — ITIL-Driven Incident & Security Lead
Edgewater Federal Solutions
Edgewater Federal Solutions is looking for a Help Desk Manager in Albuquerque, NM, to lead Tier I/II support operations, ensuring superior service delivery and adherence to cybersecurity protocols. The ideal candidate will have over 5 years of experience in managing support teams and a relevant Bachelor's degree. Responsibilities include managing incident processes and driving customer service initiatives. The role offers an opportunity to influence operational excellence and work with diverse stakeholders in a dynamic environment. #J-18808-Ljbffr Edgewater Federal Solutions
Vacancy posted 4 days ago
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