Telecom Customer Support Specialist
Crossfire Consulting
Customer Support Specialist
Our company delivers mission-critical support services in a fast-paced, always-on environment. We are seeking a skilled Customer Support Specialist to serve as the vital link between our technology and our customers, ensuring timely issue resolution and exceptional service delivery.
Customer Support Specialist Responsibilities
- Act as the primary contact for inbound calls, performing detailed diagnostics and resolving technical issues efficiently
- Initiate outbound communication with internal teams and customers to accelerate issue resolution
- Educate users on systems, tools, and best practices to prevent recurring issues
- Escalate complex problems strategically to management, specialized teams, or third-party vendors
- Provide clear, ongoing updates to customers regarding ticket status and resolution timelines
- Maintain high service standards in a 24/7/365 operations environment
Customer Support Specialist Qualifications
Required:
- 710 years of experience in technical support, help desk, or customer service environments
- Strong troubleshooting, communication, and problem-solving skills
- Eligibility to obtain and maintain Public Trust clearance
Preferred:
- Previous experience supporting telecom services
- Experience in high-availability or enterprise service desk environments
Vacancy posted 10 hours ago
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