Operations Manager

Summary Manages the daily activities of a multi-functional area. Responsible for monitoring productivity, attendance and quality of work produced. Responsible for motivating associates to meet individual and departmental goals. Description Logistics: PGBA – one of BlueCross BlueShield's South Carolina subsidiary companies Location: This position is full-time (40 hours/week) Monday-Friday from 9:00am-6:00pm; Rotating once a month 10:00am-7:00pm or 11:00am-8:00pm. This role is located on-site at 17 Technology Circle, Columbia, SC 29203. Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen. What You’ll Do: Direct and supervise claims/documents processing and support team associates to ensure claims/documents are processed in a timely and efficient manner to maintain contract compliance standards. Prepare and analyze reports of pending and processed documents, claims, adjustments and reprocesses, and quality audits of claims/documents that measure level of performance of the team. Administer and oversee quality control procedures and ensure compliance of all corporate and contract required guidelines. Select and maintain a well-trained staff. Identify potential education and system issues. Establish and maintain a high level of customer service with all internal and external customers. Direct and supervise the customer service associates to ensure that all correspondence and telephone inquiries are processed in a timely and efficient manner to maintain contract compliance standards. Select and maintain a well-trained staff. Identify potential education and system issues. Participate as project leader on policy changes, quality improvements initiatives and system change efforts, while ensuring corporate, contractor, and department policies and procedures are administered timely, consistently and accurately. Identify system errors and process/quality improvement opportunities, initiate work requests, and serve as the customer project lead to ensure accurate implementation. Assist in budget preparation and monitor expenses related to the budget. To Qualify for This Position, You'll Need the Following: Required Education: Bachelor’s Required Work Experience: 3 years of job related work experience, including either 1 year of supervisory experience OR 1 year equivalent military experience in grade E4 or above. Required Skills and Abilities: Strong management, organization, communication, decision-making, and analytical skills. Strongpresentation skills and basic business math proficiency. Knowledge of applicable laws and regulations pertaining to business unit operations. Required Software and Tools: Microsoft Office. We Prefer That You Have the Following: Preferred Work Experience: 3 years-of related health or managed care industry work experience. 3 years-of management experience OR 1 year of equivalent military experience in grade E4 or above. Preferred Skills and Abilities: Preferred Software and Other Tools: Proficient database software skills. Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email View email address on click.appcast.io or call View phone number on click.appcast.io with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation. South Carolina’s largest and oldest health insurance company BlueCross BlueShield of South Carolina, the state's largest insurer, offers comprehensive health coverage, government contract administration, and a strong commitment to community support and employee benefits. Company size 10,001+ employees Company type Privately held Founded 1946 Total funding 0 Momentum Team growth Momentum 2% in 12 mo 6,457 employees on LinkedIn Employee experience What it’s like inside 3.5 878 reviews 57% would recommend Culture & values Culture & values 3.5 Work-life balance Work-life balance 3.6 Career opportunities Career opportunities 3.4 Compensation & benefits 3.1 Capital Funding history Footprint Where they work I-20 E at Alpine Road, Columbia, South Carolina 29219, US Apply For This Role Company BlueCross BlueShield of South Carolina Location Columbia, South Carolina, United States #J-18808-Ljbffr PGBA,