Fraud Agent I

Role Overview The Fraud Agent I is responsible for reviewing Verafin alerts and analyzing potentially suspicious activity across multiple banking channels to determine whether there is confirmed or suspected fraud. The role applies strong analytical and decision-making skills to assess risk, ensure consistent and compliant handling, support effective case management, and maintain operational efficiency. What You Will Do The Fraud Agent I will review and work fraud alerts generated in Verafin, assessing risk and determining appropriate next steps. The role will also involve creating and assigning cases within the Verafin platform, ensuring all investigative actions, decisions, and documentation are completed accurately. Why It Might Be a Fit The ideal candidate will have strong analytical and investigative skills, with the ability to identify patterns, anomalies, and higher-risk activity. The role requires excellent communication skills, including handling escalated or sensitive customer interactions, and strong judgment and decision-making skills in moderately complex to complex situations. Requirements High school diploma or equivalent Minimum of 2 years of experience in banking, financial services, fraud investigations, disputes, risk, customer service, or related field Benefits Pay Range: USD $34,102.00 - USD $49,382.00 / Yr. Healthcare PTO Retirement Learning budget Parental leave Wellness Visa/relocation Remote flexibility Stipends Bonus/commission Paid holidays #J-18808-Ljbffr