Front Desk Receptionist - FULL TIME

Our Madison clinic is looking for a full-time Front Desk Receptionist to join their team!

The ideal candidate is friendly, professional, and excels at multitasking in a busy environment. This role is the first point of contact for our patients—welcoming them with warmth and efficiency while managing appointments, patient records, and daily administrative tasks that keep our office running smoothly.

Job Purpose

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

Responsibilities

• Greet and check in patients
• Answer the phone and schedule appointments
• Maintain patient accounts and records
• Know and understand insurance plan rules and protocols and follow them
• Be patient and sensitive to patient emotions
• Listen to patients and other healthcare workers and follow directions from a Dentist or supervisor
• Verify patient's insurance
• Ensure all record‑keeping requirements are fully and accurately completed
• Submit claims to insurance companies
• Notify Office Manager of equipment trouble or general safety concerns
• Attend and participate in morning huddles, chart reviews and regular office meetings
• Follow company policy and procedures
• Understand and follow HIPAA regulations, state and federal OSHA laws and safety standards and maintain confidentiality
• Other tasks as assigned

Qualifications / Skill Sets

• Excellent customer/patient service and verbal communication skills
• Ability to read, write, speak and understand information and effectively present it one‑on‑one with patients
• Apply common sense understanding to carry out details written or verbally instructed
• Basic computer knowledge
• Experience with dental management software preferred
• Ability to work in a fast‑paced, patient‑focused environment
• Organizational skills and detail oriented
• Interpersonal and listening skills
• Excellent customer service skills
• Previous dental office experience preferred but not required
• Training provided

Benefits offered

• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short‑Term & Long‑Term Disability
• On demand Pay > Receive a portion of your check before payday

Availability / Schedule

Working hours between: M-F, 7:30 AM - 6:00 PM and Sat, 7:30 AM - 4:00 PM

• 4+ days a week, 30-40 hours per week
• Available to work Saturdays, when needed
• Full shifts (8-10 hours)