Service Technician/Field Supervisor

Job Description

Job Description

Benefits:

• 401(k)
• Company parties
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Job Description:

America's Largest Exterior Home Remodeling Company is growing! Window World of Long Island is currently seeking a skilled and customer-focused Service Technician/Field Supervisor to join our family.

At Window World of Long Island, we provide premium products, professional installations, and honest pricing. Our Service Technicians play a critical role in ensuring customer satisfaction by performing service work, warranty repairs, adjustments, and troubleshooting for windows, doors, siding, roofing, and other exterior home improvement products.

We have a beautiful showroom located on Hempstead Turnpike in Farmingdale where customers can come in to see our products and meet our team six days a week. Come work for a company that has won Best of Long Island for 14 years in a row !

We Offer:

• Competitive pay based on experience and skill level.
• Comprehensive paid training and ongoing professional development.
• Stable, full-time employment with year-round work.
• Exciting advancement opportunities to grow your career.
• Company vehicle or vehicle allowance (if applicable).
• Company-provided tools and equipment (where applicable).
• Supportive management team committed to your success.

Responsibilities:

• Travel to customer homes to perform service, warranty, and repair work on windows, doors, siding, roofing, and related exterior products.
• Diagnose and resolve product, installation, and performance-related issues.
• Perform adjustments, repairs, replacements, and touch-up work as needed.
• Maintain a professional appearance and provide exceptional customer service during every interaction.
• Clearly communicate findings, solutions, and recommendations to homeowners.
• Document service calls, completed work, and materials used.
• Work closely with installation, production, and customer service teams to ensure customer satisfaction.
• Maintain company tools, equipment, and vehicles in a clean and organized manner.
• Follow all company safety procedures and guidelines.
• Participate in ongoing product and technical training.

Qualifications:

• Experience in residential construction, carpentry, window and door installation, siding, roofing, or related trades preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage daily service appointments.
• Excellent communication and customer service skills.
• Ability to lift at least 50 pounds.
• Comfortable using ladders and working outdoors in varying weather conditions.
• Valid driver's license with a clean driving record.
• Reliable, punctual, and detail-oriented.
• Basic measuring and math skills.
• Willingness to learn and grow with the company.

Company Overview:

Window World is the largest exterior remodeler in the United States, providing homeowners with energy-efficient windows, doors, siding, roofing, and other exterior remodeling solutions. Our products are backed by industry-leading warranties, and our team is committed to delivering exceptional workmanship and customer care.

Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices. If you take pride in your craftsmanship, enjoy helping customers, and want to be part of a growing company with a strong reputation, we'd love to hear from you.