Department Manager

Panel Manager

Blue Ridge Health is currently seeking a Panel Manager to be part of our Clinical Team in Hendersonville, NC.

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• Supplemental accident insurance available
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)
• Flexible Schedules Available

What You'll Do:

• Analyze and manage data for assigned panels (i.e. run, manage, analyze standard reports related to priority conditions, show rates, cancellations, patient care contacts, as appropriate) to determine trends, gaps and process improvement
• Conduct a pre-visit panel assessment to pro-actively drive care team communication related to required service delivery during scheduled encounters. (i.e. huddles, pre-visit planning, recalls, follow-ups).
• Manage daily patient schedule, assess availability and triage work-ins.
• Oversee provider panels to ensure balance (i.e. monitors influx of new patients; resolves unassigned patients; tracks patient status death, transfers top other care; manages internal patient transfers).
• Coordinate quality improvement strategies with oversight from the clinic practice manager as directed by the Blue Ridge Health QI Department.
• Maintain detailed knowledge of role of providers, support staff, and EMR documentation standards in order to understand and analyze clinical quality reports
• Facilitate new patient education related to Medical Home concept, Patient Portal, Blue Ridge Health ancillary services as well as the Team Based Approach to Care.
• Act as a liaison between patients, clinical teams, clinical operations, patient services, customer care departments, etc.

What We're Looking For:

• Current RN/LPN license in the state of North Carolina or BS in health related field
• BLS Provider credentialed
• One year of work experience in a public health or ambulatory health care setting is preferred
• Aptitude and understanding of a Quality Improvement Process Methodology and proficiency in electronic medical record documentation and chart review.

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.