EHR Support Technician

Job Description

Job Description

A Spanish version of this position is available upon request
La version de esta posicion esta disponible en Español si es requerida

BHSN , one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team!

Your role at BHSN:

As a Database Technician at BHSN, you will primarily be devoted to developing and supporting the agency's EMR, myAvatar as well as supporting agency programs as well as management.

Work Schedule: Monday through Friday 8am to 4pm

What’s in it for you?

• Generous benefits, including personalized health coverage, paid time off, and holiday pay
• Working within our community, making a real impact, working alongside passionate colleagues
• Accessible leadership team, coaching for your growth, and ample training opportunities
• With BHSN University, we provide our team members with continuous learning, mentorship, and internal education opportunities to encourage our team to continue discovering and innovating
• As a rapidly growing organization, there are endless opportunities to grow within the organization
• Community discounts, loan forgiveness & more

What your day might look like:

• Manage, gather and document business requirements based upon program requirements and known system functionality 
• Manage creation of new forms and processes within Avatar. 
• Work with programs to achieve business objectives 
• Manage development of process improvement opportunities and efficiencies 
• Manage development of documentation for best practices in methodology  
• Perform testing as necessary; ensuring proper configuration management and change control processes 
• Manage training, coaching, guiding and mentoring Avatar Users 
• Manage identifying, resolving and report solution status, analyze data to determine configuration readiness 
• Aggregate data across multiple systems to create reports, dashboards, etc. to be used to make informed business decisions
• Other duties as assigned.

Your skills and qualifications:

• Computer skills (e.g. Microsoft Office Suite or other applications)
• Strong verbal and written communication skills and comfortable presenting to audiences
• Ability to take initiative and manage multiple detailed tasks in a fast paced and dynamic environment
• Healthcare work experience
• Experience with Crystal Report writing
• User experience or familiarity of myAvatar a plus

BHSN is an Equal Opportunity Employer, and supports Diversity, Equity, and Inclusion in its hiring and employment practices so that every team member can feel like they belong and be their authentic self to thrive in their personal and professional lives. In order to do that, all applicants will receive consideration for employment without regard to age, race (including traits historically associated with race, including but not limited to, hair texture and protective hairstyles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic predisposition or carrier status, marital status, arrest record or status as a victim of domestic violence, familial status, gender/gender expression, reproductive health decisions, citizenship or immigration status or any other factor prohibited by law.