Head of Client Success

Confidential Hire: Head of Client Success Location: Duluth, GA | Hybrid | Salary: $120,000 – $140,000 + Bonus + Benefits | Full-Time | Leadership Role About the Company Our client is a fast-growing organization with about 180–185 employees in the U.S., backed by a strong global presence. Though established for over 10 years, the U.S. business is still in startup mode and scaling rapidly through acquisitions. The culture is entrepreneurial, hands-on, and people-focused , with extensive training and internal support to set leaders up for success. The Opportunity We’re seeking a Head of Client Success who thrives in dynamic, growth-oriented environments. This is not a corporate ivory tower role — the right leader will have contact center or customer operations experience , a track record of building and coaching high-performing teams , and the ability to drive results through KPI-based management, onboarding, and account management. You’ll lead and scale the U.S. Client Success function, balancing process discipline with people development to ensure clients receive best-in-class onboarding, support, and account management. If you’re motivated by building something great rather than just maintaining what’s already there, this is the role for you. What You’ll Do Develop and execute a client success strategy that aligns with business goals and supports retention and growth. Build, mentor, and coach a team of account managers and onboarding specialists with clear KPIs and structured coaching. Drive client onboarding, engagement, and lifecycle management to ensure a seamless experience. Partner cross-functionally with sales, marketing, and operations to elevate the client journey. Oversee account management and expansion opportunities, balancing proactive support with revenue growth. Track performance through metrics (retention, churn, NPS, CLTV) and report results to leadership. Optimize processes while maintaining a people-first culture of support and development. What We’re Looking For 5–7+ years in client success, account management, or contact center leadership . Experience in small-to-mid-size company environments where agility and hands-on leadership are key. Proven ability to onboard teams, manage by KPIs, and coach/develop staff for performance and growth. Strong background in account management with a balance of strategy and execution. Exceptional communication and relationship-building skills with both clients and internal teams. Comfortable engaging with C-Suite leaders while also being on the floor coaching your team. Passion for people, growth, and building scalable processes in a fast-paced, acquisition-driven company . Why Join Us Play a pivotal role in shaping the U.S. growth story. Join a company with the heart of a startup and the backing of a global leader. Thrive in a collaborative environment with training, support, and resources to succeed. #J-18808-Ljbffr NorthPoint Search Group