Customer Success Coordinator

Job Description

Job Description

Position Overview:

The Customer Success Coordinator provides administrative and operational support to the Customer Success and Project Management team. This role focuses on task execution, data management, and coordination to ensure the smooth progression of product development and customer projects. This is an entry-level opportunity to gain exposure to beauty manufacturing, project management, and cross-functional operations.

Responsibilities

• Customer & Team Support
  • Support the team in managing customer communications and scheduling meetings.
  • Prepare meeting materials and capture notes, action items, and follow-ups.
  • Ensure timely responses to routine customer requests.

• Project Administration
  • Assist in maintaining project trackers, timelines, and internal systems.
  • Assist with data entry, submittals, documentation, and file management.
  • Track samples, approvals, and key deliverables.

• Cross-Functional Coordination Support
  • Follow up with internal teams on status updates and deliverables.
  • Help ensure information is shared accurately across teams.

• Retail & Launch Support
  • Assist in tracking deadlines tied to product launches.
  • Help organize customer-requested documentation for compliance, labeling, and specifications.

• Reporting and Data Accuracy
  • Maintain accurate records of project status and updates.
  • Support reporting by gathering and organizing data.

• Other Duties:
  • Perform additional duties assigned to support the overall success of the organization.

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Minimum Education & Experience

• Bachelor’s degree or equivalent preferred, or a combination of education and experience is desired.
• 0-2 years of experience in administrative, coordination, or support roles.
• Interest in manufacturing, supply chain, or beauty industry is a plus.

Knowledge, Skills & Abilities

• Strong attention to detail and organization.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic professional communication and coordination skills.
• Proficiency in Microsoft Office (Excel, Outlook, PowerPoint).
• Eagerness to learn and grow in project management.
• Commitment to maintaining regular and predictable attendance.
• Ability to work on-site.

Travel & Working Conditions

• Primarily Office environment – climate-controlled.
• Hybrid work arrangements may be considered.
• Travel requirements may be up to 10% annually.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Cohere Beauty recognizes that an individual with a disability may require accommodation to enable him/her to successfully perform a job function. Consideration will be given to reasonable accommodation.

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