Intake Specialist II, III

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

Reporting to the Intake Specialist Lead, the Intake Specialist II/III is an advanced intake role responsible for accurately and efficiently processing incoming prescriptions while providing additional operational support to the intake team. This position requires strong attention to detail, advanced problem-solving skills, and the ability to assist with more complex intake scenarios.

We are seeking an Intake Specialist II/III to serve as a knowledgeable resource within the intake workflow and help maintain efficiency, accuracy, and compliance. This position plays a key role in supporting reporting, troubleshooting conflicting information, and assisting with provider communication related to prescription clarification and verbal prescription entry, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Key Responsibilities

• Receives and processes incoming prescriptions while accurately entering complete, compliant patient and medication information into the pharmacy system, consistently maintaining high productivity without compromising quality or accuracy
• Identifies and resolves prescription discrepancies by applying strong critical thinking, collaborating with internal pharmacy teams, and escalating issues requiring clinical interventionall while maintaining workflow efficiency
• Supports provider communications by clarifying prescription details, entering verbal orders in compliance with policy, and ensuring complete documentation of all interactions in the pharmacy system
• Provides operational support by assisting leadership with intake reporting and data tracking, monitoring workflow trends to identify process-improvement opportunities, and supporting high-volume or special project needs
• Collaborates with pharmacists, technicians, and internal teams to ensure a smooth intake process while cross-training across workflows and providing guidance to team members as needed
• Maintains thorough and compliant documentation of all intake activities while adhering to federal and state regulations, HIPAA requirements, and internal quality standards to ensure patient safety and protect confidentiality
• Performs all other duties as assigned by the Intake Specialist Lead or Automation Operations & Intake Manager

Qualifications

• Education: High school diploma or equivalent (Required)
• Licensure/Certification: Active Registered Pharmacy Technician or Certified Pharmacy Technician (CPhT) license (Required). Must hold active license issued by the Ohio Board of Pharmacy.
• Experience: 13 years of experience in pharmacy intake, healthcare operations, or a related role. (Required)
• Experience handling complex intake workflows or advanced pharmacy processes (Preferred)
• Knowledge, Skills, & Abilities:
• Knowledge of prescription intake standards & compliance; medication & pharmacy fundamentals; insurance & reimbursement basics; health system/retail systems knowledge; and regulatory frameworks & SOPs (Required)
• Knowledge of specialty pharmacy workflows and advanced technician practice models (Preferred)
• Data entry, verification, and customer/patient service skills (Required)
• Time and workflow management skills (Required)
• Excellent oral, written, verbal, and interpersonal communication skills (Required)
• Problem solving and intake triage skills (Required)
• Reporting, metric evaluation, quality management, and process improvement skills (Preferred)
• Ability to ensure audit and documentation readiness (Required)
• Ability to utilize multiple systems to maintain compliance and patient safety (Required)
• Ability to coach and mentor peers and more junior team members (Preferred)

Work Environment

• Location: Hybrid or Remote (remote candidates must hold an active Ohio Pharmacy Technician certification)
• Schedule: 9 a.m.-5 p.m. & 10 a.m.-6 p.m. shift. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed
• Regular meetings with internal Warehouse, Pharmacy, Logistics, Safety, Compliance, Quality, Training, and Operations Management teams.

Key Essential Functions

• Must be able to stand for at least 4 hours at a time while working
• Must be able to lift up to 25 pounds with or without assistance
• Must perform repetitive motions for an entire shift: bending, reaching, lifting, scanning.
• Must be able to work onsite for all required shifts.

Employment Classification

Status: Full-time FLSA: Non-Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.