Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health Benefits
• License Paid by Agency
• Simple IRA
• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
With over 30 years of experience at State Farm, Art brings a wealth of knowledge and mentorship to his team. His decades of expertise make this an excellent opportunity for anyone eager to learn and grow in the insurance industry.

Having lived in California for many years, Art loves the community he serves — and his office reflects that same warmth and professionalism. The team of four works closely together in a welcoming space that includes a kitchen and break area for lunches and collaboration.

You’ll be a great fit here if you’re tech-savvy, have some experience in an office environment, and are ready to build a long-term career. A positive, proactive attitude and a willingness to learn are highly valued. If you’re confident, dependable, and ready to hit the ground running, we’d love to hear from you!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Art Holland - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.