Organizational Effectiveness Consultant

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The Learning Effectiveness Consultant is responsible for measuring, analyzing, and optimizing the effectiveness of commercial learning programs across employee and dealer audiences globally. This role serves as the primary expert for learning analytics, evaluation, and business impact measurement within the Commercial Learning Team. The Learning Effectiveness Consultant establishes measurement strategies, evaluates program outcomes, identifies insights, and drives continuous improvement. In addition, this position serves as the Commercial Learning Team's subject matter expert for learning technologies, digital learning capabilities, analytics platforms, and emerging AI-enabled solutions that improve learner experience, scalability, and business impact. Responsibilities Design and implement a comprehensive learning measurement and evaluation strategy for commercial learning programs. Establish consistent methodologies, standards, and processes for measuring learning effectiveness. Define success metrics for new and existing learning initiatives. Ensure measurement approaches support both employee and dealer learning programs. Serve as the primary advisor to the Commercial Learning Team, business partners and stakeholders on learning technology capabilities. Evaluate and leverage current and emerging learning technologies to modernize commercial learning programs, enhance learner experiences, improve learning effectiveness and engagement, and increase scalability and operational efficiency. Lead the evaluation, implementation, and optimization of AI-enabled learning tools and capabilities. Assess AI-based solutions for: Practice simulations, Role-play coaching, Skills assessments, Personalized learning recommendations, learning content creation, knowledge reinforcement, Learning analytics Manage the team’s various dashboards, looking for efficiencies, consistency and improvement opportunities. Manage financial recovery model and annual pricing review process Skill Descriptors Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations. Additional Info: This position can be located in Peoria, IL or Irving, TX This role requires 5 days a week in office Sponsorship is not available Travel up to 25% What You Will Get: Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. About Caterpillar – Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Summary Pay Range: $128,470.00 - $192,710.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement * These benefits also apply to part-time employees This position requires working onsite five days a week.Visa Sponsorship is not available for this position. Posting Dates: August 5, 2026 - August 19, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. #J-18808-Ljbffr