Ocean Export/Import Supervisor

Job Description

Ocean Export/Import Supervisor | New York, NY | Salary up to $80,000

The role is to oversee day-to-day ocean operations while providing leadership and support to the team. This is an excellent opportunity for a hands-on freight forwarding professional with strong ocean experience and a solid understanding of both import and export processes.

Compensation & Benefits

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• Salary up to $80,000, depending on experience.
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• Benefits package.
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• Opportunity to join an established international freight forwarding organization.
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• Leadership role with responsibility for a growing ocean operations team.
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• Professional growth and career development opportunities.
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Key Responsibilities

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• Supervise and support the day-to-day Ocean Export & Import operations team.
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• Oversee shipments from booking through final delivery, ensuring accurate and timely execution.
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• Manage ocean import/export documentation, including Bills of Lading, commercial invoices, packing lists and arrival notices.
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• Coordinate with steamship lines, NVOCCs, overseas agents, customs brokers, trucking companies and customers.
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• Monitor shipment status and proactively resolve operational issues, delays and exceptions.
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• Ensure accurate data entry, documentation and system updates throughout the shipment lifecycle.
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• Assist with rate requests, quotations and customer inquiries when required.
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• Monitor team performance, workflow and service levels.
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• Train, mentor and support team members while helping to improve operational processes.
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• Ensure compliance with company procedures and U.S. import/export regulations.
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• Maintain strong relationships with customers and overseas offices/agents.
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Requirements

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• 3+ years of U.S. freight forwarding experience, with strong Ocean Import and Export knowledge.
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• Previous supervisory or team lead experience within a freight forwarding environment.
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• Strong understanding of ocean freight documentation and operational procedures.
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• Experience working with steamship lines, NVOCCs, overseas agents and trucking providers.
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• Excellent organizational and problem-solving skills.
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• Strong customer service and communication abilities.
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• Ability to manage multiple shipments and priorities in a fast-paced environment.
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• Experience with CargoWise or similar freight forwarding software is preferred.
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