Sales Coordinator

Job ID: 530495

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

The Sales Coordinator is responsible for providing administrative and customer service support to the sales team, ensuring smooth operations, and enhancing the overall customer experience. The role involves managing customer inquiries, preparing quotes, coordinating orders, and assisting with internal processes to meet sales goals. Customers include homeowners, dealers, contractors, and installers. This individual plays a key role in support for the sales team, managing critical processes, and is responsible for coordinating sales activities, fostering client relationships, and serving as a resource for the team.

Job Location

This position is remote, where the person must be located in the Philadelphia, PA, Boston, MA, or Providence, RI area.

Job Responsibilities

• Act as a liaison between the sales team, customers, and internal departments (logistics, finance, and operations) to ensure smooth communication and an “Easy to do business with” approach for our customer base
• Works with the sales team to manage CRM systems and other sales tools, ensuring all customer and sales information is up to date
• Work closely with the sales team to enter and process cases, leads and opportunities in a timely manner per SF initiatives
• Serve as a key point of contact for the sales team to provide prompt responses to inquiries that meet the needs of the team and the customer
• Provide product information and technical information
• Investigate and research all customer inquiries, concerns and follow-up promptly with the customer
• Collaborate with the sales team daily to prepare quotes, proposals, and submittals for the commercial market and projects that require special pricing
• Support sales leadership in creating and implementing new processes to improve efficiency and customer experience
• Work closely with the operations team to resolve inventory, shipping, and delivery challenges to better service the customer
• Assist with Quality issues, job site coordination, and transportation challenges
• Partner with marketing teams to align promotional activities, campaigns and accurate technical resources
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job Requirements

• High School or technical school or equivalent in some experience, training and education
• Salesforce or any CRM Experience
• Excellent communication skills, both verbal and written
• Prior experience in block/brick manufacturing industry or related field recommended
• Proven support experience
• Excellent customer service-oriented skills
• Computer literate, especially MS Office suite, order tracking software, email, etc
• Valid driver's license and current auto liability insurance

Compensation

• Base salary range of $65,000 - $70,000 per year
• 401(k) plan / group retirement savings program
• Short-term and long-term disability benefits
• Life insurance
• Health, dental, and vision insurance
• Paid time off
• Paid holidays

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an Affirmitive Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.