Business Office & HR Specialist

Job Description

When you work at Rose Senior Living - Farmington Hills, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary companyone that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life! Rose Senior Living - Farmington Hills is seeking a hospitality-focused Business Office & HR Specialist to join our team. This role supports both Business Office operations and Human Resources functions, while also supporting Concierge operations as needed, playing a key role in ensuring a positive experience for residents and employees alike.

Position Overview: This is a full-time position with a primary focus on Business Office operations, while also providing support in Human Resources functions including recruiting, onboarding, payroll, and employee support. This role also supports Concierge operations, including participation in an on-call rotation. The ideal candidate is detail-oriented, organized, and enjoys working cross-functionally.

Key Responsibilities:

• Assist with monthly billing and collections utilizing established processes
• Process invoices on a weekly basis
• Post rent payments and maintain accurate records
• Communicate with residents regarding billing inquiries
• Assist with credit card reconciliation and financial tracking
• Assist with recruiting efforts, including scheduling interviews and candidate communication
• Support onboarding processes (new hire paperwork, I-9 coordination, orientation support)
• Assist with payroll processing and timecard review
• Maintain employee records and ensure compliance with HR processes
• Provide general administrative support to HR initiatives and projects
• Maintain confidentiality of resident and employee information
• Collaborate with multiple departments to support daily operations
• Provide support at the front desk as needed
• Participate in an on-call rotation to support Concierge coverage, including evenings and weekends as needed

Qualifications:

• High school diploma required; Associate's degree preferred
• 13 years of related experience (HR, accounting, or administrative support)
• Yardi experience preferred
• Familiarity with Microsoft Office Suite
• Strong communication and customer service skills
• Ability to multi-task, stay organized, and adapt in a fast-paced environment

Why This Role Matters: This position plays a critical role in supporting both the financial operations of the community and the employee experience. You will be a key partner in ensuring smooth day-to-day operations while contributing to a positive, people-focused culture.

Benefits: At Rose Senior Living, we understand that our employees work best when they are healthy, happy, and excited about the present and the future. For that reason, our benefits go beyond the basics, including:

• Competitive wages with annual raises
• 20% discount on Edward Rose & Sons Apartments
• Work today, get paid today available through Daily Pay
• Complimentary meal each shift worked
• Paid Time Off earned from day one
• Affordable Medical, Vision, Dental, and full suite of supplemental insurance options available with coverage starting the 1st of the month after hire
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Confidential & free Employee Assistance Program
• 401K savings plan with employer match
• Employee discounts on home furnishings, car rentals, media, and activities
• Unlimited referral bonuses and more

Hospitality Promises The Community embraces a culture of hospitality. To that end, all employees are expected, as a condition of employment, to practice the LCS Hospitality Promises in all interactions with residents, fellow employees, and guests:

1. We greet you warmly, by name and with a smile
2. We treat everyone with courteous respect
3. We anticipate your needs and act accordingly
4. We listen and respond enthusiastically in a timely manner
5. We hold ourselves and one another accountable
6. We make you feel important
7. We embrace and value our differences
8. We ask, "Is there anything else I can do for you?"
9. We maintain high levels of professionalism in conduct and appearance
10. We pay attention to details

An employment history & physical exam, tuberculin skin test or chest X-ray, drug screen, criminal background screening, employment references from previous employers, and verification with the OIG list of excluded individuals/entities to confirm your eligibility to work in health care is required.

If you're an enthusiastic, compassionate professional who is passionate about hospitality and supporting both residents and employees, we'd love to get to know you!