Client Service Representative / Dispatcher

Key Responsibilities:

• Client & Service Management: Provide outstanding service to our clients, ensuring all inquiries, service requests, and follow-ups are handled professionally and efficiently.
• Dispatch & Scheduling: Assign and schedule technicians for service calls, optimizing routes and response times to ensure efficiency.
• Team Coordination: Work closely with technicians, management, and clients to ensure seamless communication and workflow.
• Problem Solving: Handle scheduling conflicts, urgent service requests, and unexpected changes with a proactive and solution-focused mindset.
• Technology & Software Usage: Utilize Microsoft Office Suite, Microsoft Teams, and dispatching software to manage schedules, communicate with technicians, and track work orders.
• After-Hours Monitoring: Be available to oversee and monitor scheduling activity outside standard business hours as needed.
• Administrative Support: Maintain accurate records, process client requests, and ensure compliance with company policies.
• Organization & Efficiency: Maintain a well-organized, detail-oriented approach to managing multiple priorities in a high-energy environment.

Qualifications & Experience:

• Client Service Expertise: Proven experience in a client service or client-facing role, preferably in the home services industry (HVAC, plumbing, electrical, etc.).
• Dispatching Knowledge: Experience in dispatching and scheduling technicians for service calls.
• People Management: Ability to effectively coordinate and manage service teams with strong interpersonal and leadership skills.
• Tech-Savvy: Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and Microsoft Teams. Familiarity with service dispatching software is a plus. Key Responsibilities:
• Client & Service Management: Provide outstanding service to our clients, ensuring all inquiries, service requests, and follow-ups are handled professionally and efficiently.
• Dispatch & Scheduling: Assign and schedule technicians for service calls, optimizing routes and response times to ensure efficiency.
• Team Coordination: Work closely with technicians, management, and clients to ensure seamless communication and workflow.
• Problem Solving: Handle scheduling conflicts, urgent service requests, and unexpected changes with a proactive and solution-focused mindset.
• Technology & Software Usage: Utilize Microsoft Office Suite, Microsoft Teams, and dispatching software to manage schedules, communicate with technicians, and track work orders.
• After-Hours Monitoring: Be available to oversee and monitor scheduling activity outside standard business hours as needed.
• Administrative Support: Maintain accurate records, process client requests, and ensure compliance with company policies.
• Organization & Efficiency: Maintain a well-organized, detail-oriented approach to managing multiple priorities in a high-energy environment.
• Strong Organizational Skills: Ability to multitask, prioritize, and remain composed under pressure.
• Adaptability & Initiative: Quick-thinking problem solver with a “can-do” attitude, ready to step up when needed.
• Commitment to Excellence: Willing to put in extra time when necessary to ensure high-quality service.

Compensation & Benefits:

• Competitive Pay: Comprehensive and based on experience.
• Health & Dental Insurance: Available after 60 days of employment.
• Paid Time Off (PTO): Begins after 90 days of employment.
• Professional Growth: Work in a dynamic, fast-paced environment with opportunities for development and advancement.