Customer Service Resolution Specialist

Customer Service Resolution Specialist

Charleston, South Carolina

Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.

Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns.

Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes

Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.

Assists with on-site patient counseling and supports customer service as business needs dictate

Special projects as needed

Other duties as assigned

Education: High School Degree or Equivalent Work Experience: 1 year