Onsite Supervisor - 2nd Shift

Job Description

Job Description

Onsite Supervisor – 2nd ShiftAbout This RoleThe Onsite Supervisor serves as a key link between the client, Adecco associates, and the onsite team. This role combines customer care and associate care responsibilities to support daily operations, strengthen relationships, resolve issues, and deliver a positive workforce experience. The supervisor monitors service performance, communicates with client stakeholders, supports associate engagement and retention, and helps ensure program requirements, KPIs, SLAs, and compliance standards are met.Schedule 2nd shift: 2:00 p.m.–11:00 p.m., with weekends as needed. Flexibility may be required based on client operations and workforce needs.What You’ll Be DoingCustomer Care and Onsite Operations

• Build and maintain effective working relationships with client contacts, including Operations and Human Resources.
• Develop a strong understanding of the client’s business, workforce needs, culture, and program expectations.
• Serve as a day-to-day point of contact and escalation resource for operational questions, service concerns, and associate-related matters.
• Monitor service delivery against established KPIs, SLAs, fill-rate goals, attendance expectations, and other program requirements.
• Review data and workforce trends, communicate results, and recommend practical solutions that improve service, retention, and productivity.
• Support client meetings, performance reviews, and ongoing communication to maintain high levels of customer satisfaction.
• Partner with the onsite leadership team to implement process improvements and ensure contractual and operational requirements are met.
• Represent Adecco professionally and consistently demonstrate Adecco and client values.

Associate Care and Workforce Support

• Act as a trusted point of contact for assigned associates throughout onboarding and assignment.
• Create a welcoming onsite experience by answering questions, providing clear information, and reinforcing the benefits of working with Adecco.
• Conduct regular check-ins and floor walks to support engagement, recognize performance, and identify concerns early.
• Address attendance, performance, payroll, scheduling, policy, and workplace concerns promptly and professionally, escalating when appropriate.
• Coordinate orientation, onboarding, training, and assignment-readiness activities in accordance with client and Adecco requirements.
• Maintain accurate associate records and timely documentation in required systems.
• Support coaching, corrective action, assignment transitions, and offboarding in partnership with onsite leadership and Human Resources.
• Promote associate retention, safety, inclusion, and a positive employee experience.

Recruiting and Fulfillment Support

• Communicate current workforce needs, hiring priorities, and shift requirements to the recruiting team.
• Assist with candidate flow, onsite interviews, hiring events, offers, onboarding, and start coordination as business needs require.
• Provide timely feedback on candidate quality, attendance trends, attrition, and upcoming demand.
• Help maintain an appropriate candidate and associate pipeline without owning the full recruiting strategy or day-to-day sourcing function.

Qualifications

• High school diploma or equivalent required; additional education is a plus.
• Three to five years of relevant experience in staffing, workforce operations, customer service, human resources, manufacturing, distribution, or a related service environment preferred.
• Previous lead or supervisory experience preferred.
• Bilingual English/Spanish preferred.
• Strong customer service, relationship-building, communication, and conflict-resolution skills.
• Excellent organization, prioritization, follow-through, and multitasking abilities in a fast-paced environment.
• Ability to interpret performance data, support KPIs and SLAs, and use sound judgment to resolve issues.
• Working knowledge of Microsoft Office and the ability to learn applicant tracking, timekeeping, and workforce systems.
• Ability to work the 2:00 p.m.–11:00 p.m. shift and weekends as needed.
• Commitment to compliant, fair, and consistent employment practices.

Pay Details: $55,000.00 to $60,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.