Level 1 Desktop Support Analyst
True Group, Inc.
The Level 1 Desktop Support Analyst will join our growing team to help support a variety of client projects. Responsibilities Respond to technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access. Identify and assist in the resolution of hardware, software, and/or networking issues. Install new hardware systems, software upgrades, etc. Provide technical and/or operational training as needed. Document hardware configuration information, software configuration administration, network performance and network layouts. Qualifications 1+ year of experience as a Desktop Support Analyst Bachelor's Degree in Information Technology or related field or relevant experience Ability to think through problems and visualize solutions Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources Ability to work with all levels of staff within and outside of IT and outside the organization A self-starter able to work independently but comfortable working in a team environment Good analytical and problem-solving skills LAN and WAN experience Network security experience a plus #J-18808-Ljbffr True Group, Inc.
Vacancy posted 1 day ago
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