Revenue Cycle Trainer

Be part of a team that keeps Texas first responders running strong.
At Emergicon, you'll join a people-first team doing purpose-driven work that directly supports EMS and fire departments across the state-and the communities that depend on them.

About the Role

Emergicon is seeking a Revenue Cycle Trainer to lead the development and delivery of training programs across all revenue cycle functions. This role plays a critical part in ensuring our teams are equipped with the knowledge, tools, and processes needed to perform at a high level while maintaining compliance and accuracy.

The ideal candidate is both a subject matter expert in revenue cycle operations and a skilled educator who can translate complex processes into practical, easy-to-follow training.

Location: Hybrid (in-office and remote)
Department: Operations / Revenue Cycle
Status: Full-Time, Exempt

What You'll Do
Training & Development

• Design and deliver structured onboarding programs for new hires across coding, billing, cash posting, AR, and patient accounts
• Provide ongoing training on process updates, system changes, and performance improvement opportunities
• Develop SOPs, job aids, and reference materials to standardize workflows

Performance & Quality Improvement

• Analyze operational data to identify errors, denials, and process gaps
• Translate findings into targeted, measurable training programs
• Partner with leadership to improve accuracy, reduce rework, and shorten ramp-up time

Operational & Client Support

• Support new client onboarding and operational rollouts
• Prepare staff for system implementations and process changes
• Ensure training supports company goals for clean claims, reduced denials, and accurate AR

Compliance

• Deliver training aligned with HIPAA, OIG, and Fraud, Waste & Abuse requirements
• Maintain documentation of training completion for audit readiness

What You'll Need
Required Qualifications

• Associate degree or equivalent experience
• 5+ years of revenue cycle experience
• Strong understanding of the full revenue cycle including coding, billing, cash posting, AR/denials, and patient accounts
• Ability to clearly explain complex processes to employees at different experience levels
• Experience creating SOPs, job aids, or training materials

Preferred Qualifications

• Bachelor's degree in Healthcare Administration, Business, Finance, or related field
• EMS or ambulance billing experience
• Certification such as CPC, CAC, or similar
• Prior training or instructional design experience
• Experience with denial management and root cause analysis

What Success Looks Like

• High-quality onboarding with faster new hire readiness
• Improved accuracy and reduction in recurring errors
• Consistent, up-to-date SOPs and training materials
• Strong cross-training participation and employee development
• Measurable improvements in revenue cycle performance

Why Join Emergicon

This is a newly dedicated role designed to bring consistency, structure, and scalability to training across the organization. You will have the opportunity to build programs from the ground up, directly influence performance outcomes, and support company growth.

Emergicon LLC is an EEO Employer - M/F/Disability/Protected Veteran Status