Client Delivery Manager

About the Team SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed‑scope, proactive and outcome‑based services across the entire SAP software stack to SAP’s PaaS and SaaS cloud and on‑premise customers. The CDE portfolio includes infrastructure services and Application Managed Services such as Managed Data, Testing and Security. We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings (including SuccessFactors) and on‑premise, supporting customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. The Role The Client Delivery Manager (CDM) is the primary point of contact for all ECS customers, coordinating engagement activities with internal stakeholders and customers. The CDM acts as a trusted advisor, ensuring contractually agreed services are delivered, change requests are processed timely, and the customer’s IT, business, and executive leadership teams are aligned. Day to Day job Duties: Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization. Leads the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners. Performs administrative tasks required to manage the engagement (staffing, reporting & controlling). Manages the proactive delivery of service plans and reactive support requests. Hosts regular status and governance meetings with customers and other SAP stakeholders (extended account team). Drives transformation and onboarding towards SAP Cloud Solutions. Drives end‑to‑end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing. Achieves customer reference collateral and customer satisfaction responses. Delivers best practices through a proactive mindset and de‑escalates critical customer situations. Protects and grows engagement scope and manages commercial change requests. Participates in team‑internal knowledge sharing and coaches other team members. Basic Qualifications Minimum 6+ years of experience in project management or SAP Operations. Minimum 6+ years of experience in a customer‑facing role. Minimum 8 to 10 years of experience in service management capacity managing multiple clients. Experience in the area of IT service providers and managing outsourcing engagements. SAP Basis, technology and/or functional knowledge are very important. Technical infrastructure know‑how and understanding of virtualized system landscapes is critical for this role. Strong project management skills & customer‑facing experience. Strong ability to translate between technical and non‑technical audiences with confidence. Strong engagement management, relationship building and de‑escalation skills. Excellent presentation, communication and moderator skills. High competency in multi‑tasking and ability to manage multiple engagements in parallel. Accustomed to working in an international and global virtual matrix organization. Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes. High proficiency in English. Additional languages are a big plus. Travel: This position requires travel 20% to work from client locations. Degree: Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or a related field. Nice to Have (But not a must) Knowledge and certifications in standards and methodologies for SAP IT operations (e.g., SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial. Certification in project management methodology (e.g., PMP) is beneficial. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( For more information on your EEO rights under the law, click here ( For Pay Transparency information, click here ( #J-18808-Ljbffr