Front Desk Representative

Front Desk Coordinator

Responsible for providing excellent customer service and acting as the first point of contact for patients/guests. Handle a range of administrative and customer service tasks to ensure smooth front office operations. Responsible for responding to inquiries, directing calls, and maintaining a tidy and organized workspace.

Essential Functions

Perform check-in and check-out tasks, as well as insurance verification in one or more of the following areas:

Check-In

Greet and check in patients and other visitors arriving for appointments

Verify medical insurance benefits online or call insurance companies or primary care physicians (PCP) offices to obtain benefit information

Coordinate with patients regarding their insurance benefits and medical provider program

Collect co-payments/balances upfront

Confirm and obtain referrals and/or authorizations if required by insurance, prior to visit

Obtain, verify, and enter patient and their provider's information into EMR, ensuring the accuracy of all entries

Scan paperwork to EMR

Complete end-of-day closing duties

Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate

Check-Out

Complete check-out procedures at end of patient visit

Make follow-up appointments using scheduling protocol and forcing power protocol

Post charges and keep the posting of capitations up to date

Fax visit notes to the PCP or referral physician

Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected

Scan all supporting documentation into the patient's chart

Insurance Verification

Verify insurance coverage(s) at least one day in advance

Request and obtain authorizations and referrals

Scan to PDF and upload verified documents to each assigned location

Assist with overflow of incoming calls

Communicate with patients regarding copays, deductibles, and other fees

Cancel and/or reschedule appointments for terminated insurances

Verify and correct if needed PCP and Marketing Plan fields

Cross-train to cover other Front Desk positions as needed

Job Specifications

Typically has the following skills or abilities:

One to two years of Customer Service experience

Ability to handle multiple tasks simultaneously in a fast-paced environment

Ability to handle and diffuse patient complaints and disagreements

Exceptional communication and interpersonal skills

Experience navigating Electronic Medical Records and Outlook

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Preferred Skills

Bilingual (English / Spanish)

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.

Salary Description $15.00 - $16.50