Customer Service Rep

Position Summary The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided. Duties & Responsibilities Provide professional phone, face-to-face, and written customer communications. Greet customers and determine problems, orders, or reasons for calling. Identify when to route questions to sales staff. Take orders at the sales counter and over the phone. Use company computer systems for order entry. Complete sales orders and tender cash sales. Develop product knowledge to assist customers. Maintain a clean and properly stocked showroom. Basic Qualifications High school diploma or GED equivalent. Ability to self-manage and interact comfortably with the public. Strong organizational skills and attention to detail. Bilingual preferred. Strong computer skills. Communicate professionally, both verbally and in writing. Physical Requirements Remain in a stationary position in an office environment approximately 70% of the time. Occasionally move about the office. Operate basic office machinery. Work primarily in an office environment. Required Cognitive Skills Problem solve and prioritize tasks. Manage stress and deadlines. Multitask effectively. Analyze information and communicate solutions. Demonstrate sound judgement and initiative. This job description is subject to change at any time. Launch your career with a national building materials distributor and discover opportunities for growth and advancement. Minimum five years experience in the New York construction Supply market is preferred. The base salary for this position typically falls within the range of $21.01 to $26.73 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. Benefits SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy. Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility. Competitive salaries for all team members paid weekly 401(k) Retirement Plan with company matching. Employee Stock Purchase Plan. Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays. Paid Parental Leave. Medical, Dental and Vision Benefits. Flexible and Dependent Care Spending Accounts. Company paid Life insurance and Short-Term Disability. Additional Life Insurance and Long-Term Disability also offered. Safety Program with Bonuses for our Drivers. Employee Referral Bonus Program. Job Location National Structure - Maspeth 60-01 55th Dr Maspeth, NY 11378 Equal Employment Opportunity (EEO) Statement As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: View phone number on click.appcast.io, or by email to: View email address on click.appcast.io with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law. Agency Placement Policy Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement. Company Overview SRS Distribution Inc., a wholly owned subsidiary of The Home Depot, consists of a family of industry-leading, independent roofing distributors. SRS has grown rapidly through acquisitions and the opening of multiple new locations since the February 2008 inception. This continual growth has established SRS as one of the fastest growing building products distribution companies in the U.S. The goal of SRS is to form the strongest national network of independent roofing and building product distributors with the most talented team of people working together to deliver the industry's best products and services. In addition to our commitment to customer focus, SRS strives to become the preferred employer in the industry with highly motivated and engaged employees operating in an entrepreneurial culture where the corporate office works for the field and not the reverse. Make money, have fun and give back with us! Find out more at Equal Employment Opportunity (EEO) Statement (Repeat) As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: View phone number on click.appcast.io, or by email to: View email address on click.appcast.io with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law. #J-18808-Ljbffr SRS Distribution Inc.