Supervisory Health Technician (Optician)

Supervisory Health Technician (Optician)

The Veterans Canteen Service (VCS) is seeking a Supervisory Health Technician (Optician) for the Optical Shop located at the VAMC at Dallas, TX.

As a Supervisory Health Technician (Optician), candidate will oversee and provide direct supervision of the Health Technicians (Optician), work directly with patients after they have seen an optometrist or ophthalmologist and is responsible for overseeing the ordering of the proper products needed, and then ensuring that they are fitted, adjusted, and repaired properly. The candidate works under the general supervision of the canteen chief or his/her designee. Acts as a liaison between VCS, the optical shop, optical contractor, eye clinic and prosthetics.

Duties include, but are not limited to the following:

• Customer Service & Patient Assistance: Greets customers entering the Optical Shop, responds to inquiries, and guides product pricing, availability, and estimated delivery timelines for eyewear.
• Supervisory Leadership & Personnel Management: Oversees all personnel functions related to Optician staff, including supervision, performance oversight, and daily operational management.
• Workload Coordination & Team Oversight: Assigns duties, distributes workload, and monitors task completion to ensure efficient workflow and adherence to established operational procedures.
• Frame Selection & Product Expertise: Actively assists customers with frame selection and product upgrades while maintaining comprehensive knowledge of available frames, lenses, and coatings.
• Eyewear Fitting & Optical Services: Performs eyewear measurements, fittings, adjustments, and basic repairs while accurately documenting services and patient interactions in the CPRS system.
• Communication & Follow-Up: Manages customer communications, coordinates follow-up actions, and ensures timely resolution of customer needs and service requests.

VCS offers competitive benefits, including:

• Child Care Subsidy Program
• Public Transportation Benefits (Bus Pass)
• Annual Cost of Living Pay Increases
• Major Medical, Dental, Vision Insurance & Life Insurance
• Vacation & Sick Leave to include 11 (paid) Federal Holidays
• Company Contribution to Retirement Savings Plan
• Visit us at for more information about the Veterans Canteen Service

Qualification Requirements:

Specialized Experience Requirement: Must possess at least one (1) year of specialized experience demonstrating the knowledge, skills, and abilities necessary to successfully perform the duties of this position.

Computer Skills & Technical Proficiency: Demonstrated advanced computer skills, including proficiency in Microsoft Office applications. Ability to quickly learn and operate new software systems used by the Optical Contractor and the Department of Veterans Affairs, including DOS-based programs.

Prescription Review & Accuracy: Ability to review optical prescriptions, recognize discrepancies or irregularities, and take appropriate corrective action to ensure accuracy and compliance with established standards.

Lens Measurement & Verification: Skill in measuring and verifying proper lens placement within spectacle frames, ensuring lenses meet required positioning tolerances and quality standards.

Lens Selection & Patient Needs: Ability to select and match appropriate lens types, forms, and positioning to meet individual patient vision requirements and comfort.

Quality Control & Problem Identification: Ability to identify and resolve optical issues, including prescription verification, transition lenses, optical center alignment, segment heights, and improper frame selections.

Identification Requirement: A current, valid REAL ID is required to work with the Veterans Canteen Service.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Participation in the seasonal influenza vaccination program is required for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the seasonal influenza program is a condition of employment. It is a requirement that all HCP receive the annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.

Full Benefits