Customer Service Agent

At Your Service Agent This is a PM position with availability from 3:00 pm - 11:30 pm Compensation: $15.00 hourly Summary of Position: Create relationships with guests that lead to Marriott and property loyalty. To serve as the main point of contact for all guest requests and needs. Responsible for answering calls, record guests request and pursue the issue to a resolution. Exhibiting courteous hospitality at all times and fully owns each guest issue. When in communication with the guest, be proactive in every area, including offering additional services. Most importantly, coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result. Ability to verbally communicate effectively with guests and co-workers. Prolonged periods of standing and/or walking. Ability to visually check work, work area, and hotel space. Minimum lifting of 30 pounds. Knowledge of English and local language Ability to deal with the public in a professional and courteous manner Ability to communicate with all managers, supervisors and fellow associates Ability to handle conflict situations in a professional manner Be well groomed and conform to the hotel's dress code We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.