Customer Service Specialist I
$21 - $29 per hourPacer Group
Job Title: Customer Service Specialist I Location: Costa Mesa, CA 92626 Duration: 6months (Potential Extension) Schedule: Monday to Friday (8:30am-5:05pm) Pay range: $21.00 - $29.00 hourly. Job Summary : The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. Required Skills & Experience: One (1) - three (3) years of customer service experience. Education Required: High School Diploma or equivalent. Required Skills and Experience: Radiology Appointment scheduling Customer service Phone call handling Additional Skills: Pre-certification processes Data utilization Technology usage Required : Must Have 2+ years DIRECT radiology diagnostic testing scheduling experience - e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine. Health insurance verification knowledge. Preferred : Epic EMR experience.
Vacancy posted 4 days ago
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