BUSINESS AVIATION - FIELD TECHNICAL REPRESENTATIVE

Business Aviation - Field Technical Representative

Join Our Elite Team as a Technical Support Manager!

Candidate should be located in the Rochester, New York or surrounding area.

Summary of Duties: Are you ready to become the go-to person for Falcon operators? In this dynamic role, you'll create, maintain, and foster crucial relationships, acting as the beacon of technical assistance. Your mission: to deliver top-notch customer satisfaction by being available around the clock, providing timely and accurate support. Whether onsite or remote, you'll be the hero in troubleshooting and resolving aircraft discrepancies. Routine visits and phone contact with assigned customers will be your norm, all while documenting issues and activities according to company policy.

Principal Duties/Responsibilities (Essential Functions):

• Maintain clear communication and liaise with customers in your region.
• Provide technical assistance during and after hours, including weekends.
• Help customers identify and recommend corrective actions for aircraft discrepancies.
• Supply requested technical information or engineering dispositions.
• Work internally with specialists to deliver accurate and timely customer information.
• Provide onsite or remote AOG support following established protocols.
• Offer informal training to customers and Authorized Service Centers.
• Suggest improvements to enhance aircraft operation, reliability, and safety.
• Record issues and activities promptly as per company policy.
• Actively engage in Maintenance and Operation seminars.
• Follow the "No Pass On" policy of Technical Support.
• Complete surveys, expense reports, and incident reports on time.
• Share technical information at company events with current and prospective operators.
• Provide onsite support for Incident/Accident investigations.
• Stay up-to-date with regular training sponsored by Dassault.
• Periodically assist with Command Center phone coverage.
• Report discrepancies in company manuals and recommend improvements.

Minimum Required Qualifications:

• Experience: Minimum of 5 years in business jet maintenance or in depth avionics knowledge of troubleshooting experience on Falcon EASy aircraft).
• Certification: Valid FAA Airframe and Powerplant Certificates (or equivalent).
• Communication: Excellent verbal and written skills.
• Tech Savvy: Proficiency with MS Office Suite (Word, Excel, Outlook, databases).
• Education: Two years of college education (or equivalent).
• Flexible: Ability to adapt personal schedules.
• Customer Service: Strong orientation towards customer service.
• Driver's License: Valid automobile driver's license.
• Independent and Team Player: Ability to operate solo and as part of a remote team.
• Travel-Ready: Willingness to travel domestically and internationally as needed.

Desired Qualifications:

• Pilot's License
• FAA Inspection Authorization
• Avionics Experience
• Teaching/Instructor Experience

What We Offer:

• Competitive pay
• Medical, dental, vision, and prescription insurance
• Paid vacation and sick leave
• 16 total holidays (6 scheduled, 6 year-end shut-down, and 4 floating holidays)
• Parental leave
• Paid training
• 401(k) with company match & profit sharing
• Fitness center/gym membership
• DFJ discounts and employee perks
• Tuition assistance
• Legal plan

Perks that Soar Above: Joining our team means more than just a paycheck. We're committed to your well-being and professional growth. Enjoy comprehensive health benefits, financial security through our 401(k) plan, and opportunities for continued learning and development. Plus, with perks like gym memberships and discounts, you'll be well-supported both on and off the tarmac.

Take the Leap: Ready to elevate your career? Join us and be part of a team that keeps the aviation world moving.

Compensation and Benefits The compensation for this position typically falls between $100,000 and $125,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.