IT Support Analyst

Job Description

Job Description

Job Summary

We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a commitment to supporting systems that enable national security and advanced aerospace innovation. This is an onsite role within secure facilities.

Essential Responsibilities

• Provide first-line technical support for hardware, software, network, and user account issues.
• Respond to, troubleshoot, and resolve help desk tickets in a timely manner.
• Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and peripheral equipment.
• Support Microsoft Windows operating systems and business applications.
• Create, modify, and maintain user accounts, permissions, and email access.
• Assist with employee onboarding and offboarding activities.
• Perform routine system maintenance, software updates, and security patching.
• Troubleshoot connectivity, VPN, and network-related issues.
• Maintain IT asset inventory and documentation.
• Document incidents, solutions, and technical procedures.
• Follow cybersecurity best practices and company security policies.
• Escalate complex issues to senior IT personnel as appropriate.
• Participate in an on-call support rotation as required.
• Support IT operations within a highly regulated aerospace and defense manufacturing environment.

 Required Qualifications

• U.S. Citizen or legal resident.
• Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field; equivalent experience considered.
• Experience providing computer troubleshooting and end-user support.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with technical and non-technical users.
• Strong organizational skills and ability to manage multiple priorities.
• Working knowledge of Windows operating systems.
• Hardware troubleshooting experience.
• Understanding of cybersecurity principles and security best practices.
• Ability to work within documented procedures and security requirements.

Preferred Qualifications

• Experience with Active Directory.
• Microsoft 365 administration and support experience.
• Experience with ticketing/help desk systems.
• Manufacturing, aerospace, defense, or highly regulated industry experience.
• Knowledge of endpoint security and compliance frameworks.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Employee Referral Program
• Career Development Opportunities
• Flexible Working Arrangements (where applicable)