IT Lead - Systems & Support

IT Lead - Systems & Support Location: Cerritos, CA Position Summary Golden Star Technology (GST) is seeking an experienced IT Lead - Systems & Support to oversee and enhance our internal technology environment. This hands-on role combines IT infrastructure, systems administration, end-user support, cybersecurity, collaboration technologies, AV systems, and AI-driven solutions. The ideal candidate is a proactive problem solver who can support employees, manage Microsoft 365 technologies, lead technical projects, and identify innovative solutions that improve business operations and productivity. Key Responsibilities Administer and support Microsoft 365, Exchange Online, Outlook, Teams, SharePoint, OneDrive, Active Directory, and Microsoft Entra ID Manage user accounts, permissions, onboarding/offboarding, device deployment, and endpoint management Provide Tier II/III support for desktops, laptops, software, printers, networking, and business applications Maintain and troubleshoot conference room technology, Microsoft Teams Rooms, AV equipment, and collaboration tools Support surveillance camera systems, video management platforms, and related network infrastructure Assist with networking, Wi-Fi, servers, backups, cloud services, and system reliability initiatives Implement and maintain cybersecurity best practices, including MFA, endpoint protection, and access controls Lead technology improvement projects from planning through implementation and documentation Drive adoption of Microsoft collaboration tools and workflow automation solutions Evaluate, implement, and support AI-powered tools that improve employee productivity and operational efficiency Partner with vendors and internal stakeholders to resolve issues and deliver technology solutions Required Qualifications 5+ years of experience in IT Systems Administration, Systems Engineering, Infrastructure Support, or Senior Help Desk/Desktop Support Strong experience with Microsoft 365 Administration in a Windows-based environment Hands‑on experience with Active Directory, Microsoft Entra ID (Azure AD), Exchange Online, and user access management Knowledge of networking, endpoint management, security technologies, and troubleshooting methodologies Experience supporting collaboration technologies, AV systems, and end‑user computing environments Strong project management, communication, and problem‑solving skills Ability to manage multiple priorities while delivering exceptional internal customer support Preferred Qualifications Microsoft Intune and endpoint management solutions Microsoft Teams, SharePoint, and collaboration platform administration Microsoft Teams Rooms and conference room AV support IP surveillance cameras and video management systems PowerShell, Power Automate, or workflow automation tools Experience implementing AI, automation, or productivity‑enhancing technologies Microsoft certifications (M365, Azure, Intune, or related technologies) Compensation & Benefits: Competitive salary Medical, dental, and vision coverage 401(k) plan Paid vacation Additional company perks About GST Founded in 1985 and headquartered in Cerritos, CA, Golden Star Technology (GST) is a leading provider of IT and AV solutions, serving businesses, enterprise organizations, educational institutions, and government agencies nationwide. Through strategic partnerships with industry‑leading technology manufacturers, GST delivers innovative solutions, customized services, and exceptional customer support. Recognized by the Los Angeles Business Journal as one of LA's Best Places to Work for seven consecutive years, GST has also earned numerous industry awards and accolades for excellence, growth, innovation, and customer service. Our success is driven by a commitment to teamwork, integrity, accountability, and continuous professional development. For more information, visit #J-18808-Ljbffr GST, Inc