Surgical Instrument Repair Technician Trainee

Job Description

Job Description

Description:

The Instrument Repair Technician Trainee works under the supervision and tutelage of experienced Repair Technicians to learn to repair and refurbish a full range of stainless surgical instruments according to original manufacturer and company specifications. The entry-level technician will learn to evaluate instrumentation and execute repairs according to industry best practices and the highest company standards. He/she must present a professional demeanor and take ownership of responsibilities, acting proactively on behalf of the company and the customer, and ensuring the highest quality customer experience. 

Requirements:

During the course of training, the Instrument Repair Technician Trainee will learn to:

• Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation through various means according to industry best practices and company guidelines.
• Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile lab, and forward other equipment to designated service location.
• Ensure all information provided to home office is correct and accurately recorded, including purchase order numbers where appropriate.
• Interact with hospital personnel in a professional and timely manner regarding repairs and upkeep of instrumentation to ensure customer service satisfaction.
• Adhere to hospital criteria, products, special contract terms, etc.
• Generate and distribute paperwork to customer such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer.
• Maintain a master tray list for the customer, including service dates
• Identify areas of improvement regarding quality issues, and offer solutions
• Actively participate in continued education and training

Capabilities:

• Teachable, able to follow instructions, and willing to learn
• Mechanical aptitude required
• Acute attention to detail and aptitude for analyzing and solving problems
• Ability to work in a fast-paced environment while keeping safety and service paramount
• Capable of using both hands to manipulate instruments, tools and machinery
• Ability to maintain a professional demeanor
• Capable of standing/being on feet majority of the day
• Basic computer skills
• Ability to read, write, speak, and understand English
• High school graduate or equivalent
• Relevant experience preferred