Pre-Sales Specialist (North America)

Job Description

Job Description

Salary:

About Origina
Origina is a rapidly growing global challenger technology company on a mission to stop unnecessary technology change by helping enterprises to extend, protect and enhance their software assets. We believe organizations should be free to run their systems for as long as they choose - without being pushed into costly, unwanted upgrades that dont align with their strategy, so we step in to provide an alternative from the original vendor.

Were scaling fast, with a clear path to0.5 billionin the next five years, and expanding our presence across Europe, the US, and Australia. As a leading force in independent enterprise software support, we help the worlds largest organizations take back control of their technology roadmap and unlock genuine commercial freedom.

If youre energized by growth, excited by change, and motivated to help customers challenge long-standing industry norms, this is the team to join. At Origina, youll be part of a bold, fast-moving global business where your impact will be felt immediately.

The Role

We have an exciting opportunity for aPre-Sales Specialistbased in North America.

In this role, youll leverage your deep knowledge of Originas service offerings and the software industry. Youll combine this with your understanding of theIBM software portfolio -including licensing and deployment models - to lead customer engagements and demonstrate the value of Originas support and maintenance services.

Key responsibilities

• Use a consultative selling approach to understand client support needs, product strategies, and potential challenges.
• Develop and deliver detailed presentations showing the value and delivery of Origina support.
• Analyze IBM, HCL, and VMware support case histories to identify pain points and trends, and present actionable insights to prospects.
• Manage all technical pre-sales activities, coordinating with Originas subject matter experts as needed.
• Build and maintain trusted advisor relationships with client application and platform owners.
• Support the sales team by resolving complex technical and contractual queries.
• Support internal operations teams with product support questions/issues, product education and mentoring on client IBM lifecycle challenges.
• Ensure seamless collaboration between operational teams to respond promptly to customer requests.
• Maintain all technical deal data within Originas CRM system.
• Capture and share customer success stories that demonstrate Originas value proposition.
• Manage the successful transition from sales opportunity to customer onboarding.
• Verify that products and licenses are vetted for support eligibility.
• Identify risks early and communicate with the contract management team to mitigate them.
• Continuously improve pre-sales efficiency and collaboration with sales and marketing teams.
• Capture and share market intelligence and IBM product updates that inform the sales process.
• Participate in the feedback loop to evolve Originas service offering and deliver world-class customer support.

About you

Youre driven to ensure customers receiveworld-class serviceand take pride in the value Origina delivers. You communicate with confidence, think strategically, and thrive in a fast-paced environment. You balance technical expertise with commercial insight and are motivated by customer success.

• Strong cross-industry knowledge of IBM software products, IBM Passport Advantage program and IBM Sales tactics and terms.
• 10+ yearsof experience in technical pre-sales, customer success, or IT consulting
• Proven ability to collaborate with executive-level and cross-functional stakeholders
• Excellent multitasking skills and the ability to meet tight deadlines
• Exceptional communication, presentation, negotiation, and relationship-building skills
• Customer-focused mindset with creative problem-solving abilities
• Strategic thinker who can manage complex situations and resolve challenges effectively
• Formal training in pre-sales, IT consulting, or sales (preferred)
• Alignment with Originas values:Trust, Fairness, Relationships, and Opportunity

What we offer

• Competitive compensation that rewards achievement

• Hybrid, flexible working model

• High-level Health, Dental, and Vision insurance

• STD and Life/AD&D cover

• 22 daysPTO each year withadditionaldays earned based on your tenure

• Additional 10 Federal/Regional holidays

• Generous Maternity & Paternity leave

• 4% 401k match

• $200 annual wellness benefit

• $1,000 professional development benefit

• Flexibility of working remotely from anywhere for up to 4 weeks per year

• A dedicated Volunteer Day to give back to your community and support meaningful cause

• Employee Assistance Program

• Fun and inclusive environment with regular events organized byEngagement,and Inclusion Committees

Don'tworry if youdon'tmeet ALL the requirements, ifyou feel you are a great fit for this role, we would love to hear from you! At Origina, the most important ingredient for us is ourculture fit andrecognizingthose that want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities.

Origina is an equal opportunity employer, andwereproud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race,color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Bysubmittingyour application, you agree that Origina may collect your personal data for recruiting, globalorganizationplanning, and related purposes.Origina'sCandidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise overOriginasuse of your personal information.