Field IT Support Technician

Field IT Support Technician

Take your career further with McLane! McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.

Are you a hands on IT professional who enjoys solving problems, helping customers, and keeping operations running smoothly? Join McLane as a Field IT Support Technician and play a critical role supporting restaurant and retail distribution centers with frontline technology services. This role is ideal for someone who combines technical know how with a strong customer service mindset. This position is on site at the Riverside, CA distribution center. Some travel will be required to Buena Park and Canyon Spring locations. Benefits you can count on: This position is an hourly role that pays between $29-$31 Benefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance Paid time off begins after 90 days.401(k) Profit Sharing Plan after 90 days. Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What You'll Do:

• Provide on site, hands on technical support within McLane Distribution Centers.
• Support both restaurant and retail service operations with timely, high quality IT assistance.
• Install, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devices.
• Support servers, network infrastructure, telecommunications, and related hardware.
• Partner closely with operations teams to minimize downtime and resolve issues quickly.
• Deliver excellent customer service while supporting fast paced, mission critical environments.
• Document issues, solutions, and equipment changes accurately.

What We're Looking For:

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent hands on experience.
• 1–3+ years of experience in field IT support, desktop support, or technical support roles.
• Experience supporting hardware and software in warehouse, manufacturing, or operational environments preferred.
• Strong customer service and communication skills are essential.
• Experience supporting desktops, laptops, RF devices, wearable technology, and peripherals.
• Basic knowledge of servers, networking, and telecommunications equipment.
• Ability to troubleshoot hardware and software issues effectively in the field.
• Comfortable working on site in distribution center environments.
• Organized, dependable, and able to manage multiple priorities.

Why Join Us:

Make a direct impact supporting mission critical distribution operations. Hands on technical role with exposure to diverse technologies. Stable organization with long term career growth opportunities. Team driven culture that values reliability, service, and accountability. Opportunity to build both technical and customer facing skills.