Peak Relationship Banker - ID-Star (19hrs)

Job Opportunity At U.S. Bank

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

Job Description

Responsible for demonstrating excellent customer service in accordance with the U.S. Bank customer service expectations. Works a specified schedule (less than 20 hours per week) during peak business times in a branch. Accountable for sales and service activities in all Consumer Banking branch locations (Metro, Community, and In-Store On-Site). Responsible for assessing and handling customers' banking needs, obtaining and processing customer/account information and selling bank deposit and loan products and services. Utilizes the Customer Engagement Cycle to profile customers and identify opportunities. Bilingual Peak Time Relationship Bankers perform these responsibilities in the languages deemed essential within a particular branch or community. Must have willingness to work in other nearby locations on occasion. Actively develops new business and expands existing customer relationships. Responsibilities may include: outside sales, workplace banking, tabling events, visiting local businesses, apartment complexes, consumer loan originating, and closing and new account opening. Refers other U.S. Bank products to the appropriate area. In-Store locations: Performs public address announcements and in-aisle marketing to drive more sales opportunities. On-Site locations: Performs outside and/or campus marketing and sales activities to include walking around campus distributing flyers, and talking to students and faculty about U.S. Bank's products and services. Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record.

Required Qualifications:

• One or more years of related banking experience or commensurate training in sales and customer service experience
• Bilingual
• High School diploma or equivalent

Desired Qualifications:

• Demonstrates a proven commitment to a unified customer experience by providing excellent customer service and models skills consistent with U.S. Bank's Core Values
• Knowledge of retail product philosophy, policy, procedures, documentation and systems
• Comprehensive knowledge of all retail products and services
• Effective interpersonal skills, selling and referral skills
• Strong mathematical, problem solving and negotiation skills
• Strong verbal and written communication skills

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.