Laboratory Equipment Support Group - Technician

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. Overview At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Organization and Position Overview Lilly recently announced a $4.5 billion investment to create the Lilly Medicine Foundry, a new center for advanced manufacturing and drug development. The first-ever facility of its kind, combining research and manufacturing in a single location, the Medicine Foundry will allow Lilly to further develop innovative solutions to optimize manufacturing processes and increase capacity for clinical trial medicines, while also reducing costs and environmental impact. Responsibilities Install, calibrate, troubleshoot, repair, and perform preventive maintenance (PM) on analytical instruments, including Waters UPLC/ACQUITY systems, Patrols, Agilent HPLC/UHPLC systems, LC/MS, GC/MS, and associated peripherals, as assigned. Execute preventive and corrective maintenance activities on ESG-supported laboratory equipment to restore and maintain equipment functionality. Troubleshoot E2, and E3 category equipment within assigned scope and provide hands‑on technical support during investigations or service events. Support execution of IQ/OQ/PQ qualification protocols and pre‑qualification readiness activities under GMP, GLP, GxP, and applicable safety standards. Complete accurate, detailed, and audit‑ready service reports, maintenance records, and equipment documentation for each work order, investigation, and regulatory submission package as required. Document maintenance, service, calibration, troubleshooting, and lifecycle activities in CMMS with timely updates and appropriate supporting information. Support instrument moves, relocations, modifications, retirements, and new equipment onboarding activities in partnership with ESG Leads, Specialists, System Owners, Lab Operations, and external vendors. Act as a technical escalation point for critical equipment service issues and support resolution through investigation, root‑cause input, and corrective actions. Train laboratory users and junior engineers/technicians on instrument operation, routine maintenance expectations, troubleshooting practices, and Empower software where applicable. Escort vendors and external service providers performing onsite service work and ensure activities are coordinated with laboratory operations and site requirements. Coordinate with the LESG Scheduler, LESG Specialists, System Owners, and external vendors to support timely completion of maintenance, service, qualification, and lifecycle activities. Maintain effective customer relationships with laboratory partners and identify service improvement or support growth opportunities. Basic Requirements Associate’s degree in a scientific, engineering, technical, or operations‑related field OR equivalent laboratory, technical service, instrumentation, or maintenance experience Hands‑on experience servicing, maintaining, troubleshooting, or supporting analytical laboratory instruments such as HPLC, UHPLC, UPLC, LC/MS, GC/MS, and associated peripherals. Working knowledge of GMP/GxP, GLP, quality, documentation, and safety expectations in regulated laboratories or manufacturing environments. Ability to execute and document preventive maintenance, corrective maintenance, calibration support, service reports, and equipment‑related activities in a compliant manner. Qualified applicants must be authorized to work in the United States on a full‑time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1. Additional Preferences Strong troubleshooting, organizational, documentation, and time‑management skills. Ability to work effectively with cross‑functional teams, customers, external vendors, and laboratory operations partners. Experience supporting analytical laboratory equipment in GMP/GxP or GLP environments. Experience executing or supporting IQ/OQ/PQ protocols, analytical instrument qualification, or pre‑qualification readiness activities. Experience with Waters, Agilent, Thermo, LC/MS, GC/MS, UPLC, HPLC, UHPLC, Empower, or similar chromatography and laboratory informatics systems. Experience supporting audits, inspections, regulatory readiness activities, service ticket closure, or regulatory submission packages. Familiarity with quality systems, site procedures, CMMS, laboratory operations, or equipment lifecycle processes. Ability to work in a laboratory environment requiring safe handling of chemicals, wearing appropriate PPE, and understanding safety‑related equipment or considerations. Demonstrated ability to mentor junior engineers or technicians and provide technical escalation support for critical service issues. Good interpersonal skills with a sustained tendency for collaboration, teamwork, customer focus, and timely response to requests/issues. Ability to prioritize multiple activities, manage ambiguity, and support changing business needs in a startup laboratory environment. Experience coordinating service work with internal schedulers, specialists, system owners, vendors, and laboratory customers. Other Information Initial location in Carmel, IN Permanent location at the new Lilly Medicines Foundry in Lebanon, Indiana. Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (View email address on click.appcast.io), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL). Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $29.56 - $43.37 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well‑being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly #J-18808-Ljbffr