Field Service Technician

We at Intrepid Fiber believe everyone has the right to access the Internet, no matter where they live or their socioeconomic status. Our vision is to become the nation’s most prolific developer of fiber-to-the-home infrastructure. Intrepid is working with local municipalities to integrate the digital infrastructure necessary to afford consumers more choices, more accessibility, and better value by connecting to the Internet services that enable them to live their best lives. For more information, please visit our website at: The FiberToTheHome Network Technician is responsible formaintainingand repairing all aspects of the fiber network from the OTL cabinet to the passive network devices,including all PON nodes and their associated power supplies;assistswith troubleshooting, andis responsible forall maintenance/repairsto the network. The FTTH Network Technician supports outside plant, fiber optics, telecommunication architectures, and optical transport equipment and must have working knowledge of structured cabling. ESSENTIAL DUTIES AND RESPONSIBILITIES:What will you be doing? Daily support and maintenance of FTTH network – includingmaintenance and support of aerial and buried fibernetwork(carrier fiber networks, infrastructure, backbone, and lateral builds). This is inclusive of customer servicecalls. ISP knowledge / experience Network electronics (troubleshooting and maintenance) Battery-plant replacement,support, andmaintenance Data center environment support (troubleshooting and maintenance) After hour support: respond to network outages, emergency restoration activities, and in support of maintenance activity Assistin support of management of construction crews (inspect and assure construction work quality and crew safety) Performing installation, testing, and commissioning of network equipment Troubleshooting system failures and outages on the network and working to restore services inan expeditiousmanner Engage with and manage third party partners thatare responsible forthe oversight, restoration, and recovery of the network Other duties as assigned COMPETENCIES:Whatdoyou bring to the team? Self-starter / canoperateindependently and make sound decisions as it relates to support of customers and network Understanding of networking and equipment as well as network architecture and topologies Must be able to understand, read, and interpret construction documents – (network diagrams / as-builts) Experience / knowledge / background in use of OTDR – critical skill Understanding of allfacetsof OSP, including construction methods, materials used, and how to diagnose network outages Familiarity with MS Suite, QGIS, and Google Earth Able to maintain a customer and network health focus Some local travel will berequired Possess a valid / unrestricted driver’s license and able to pass driving record background check Support site surveys and attend field meetingsrequiredto ensure projects meet the delivery/ commitment datesidentified Meet response and repair intervals Can manage difficult or emotional customer situations and responds promptly to customer needs with a focus on solving conflict, not blaming Understands and prioritizes safety byobservingsafety and security procedures, determiningappropriate actionbeyond guidelines, and reporting potentially unsafe conditions Ability to occasionally lift and/or move up to 75 pounds PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employeeis regularly required tostand; walk and talk or hear. The employeeis occasionally required tosit; use hands to finger, handle, or feel;reach withhands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. BENEFITS:Whatdo we bring to our employees? Medical Plans:Various options, including high-deductible plans with lower premiums. Preventive care is covered at 100%, and you have access to a wide network of providers. 401(k) Plan: Includes a company match to help you save for retirement. #J-18808-Ljbffr