Event Services Client Account Manager

Job Description

Job Description

Allied Universal Event Services® is seeking a Client Account Manager assigned to Caesar’s Superdome/Smoothie King Center. The Client Account Manager will be responsible for the strategic and tactical activities in leading an account in the collegiate and large-venue entertainment sector. This position requires a balance of operational leadership, client partnership, and financial acumen to ensure the successful execution and performance of event and venue operations.

This position oversees day-to-day operations and event management at an assigned account. The Account Manager builds, improves, and maintains relationships with clients and employees, develops and retains staff, coordinates needed support services, and solves problems to effectively manage account operations. Using a strong understanding of event management principles, this position leads planning, execution, and closeout of events while maintaining compliance with all company policies and procedures.

Must have a minimum of (3) years of security, guest services and/or venue management experience in major collegiate athletics, professional sports or large entertainment venues. Salary is negotiable dependent on experience. Relocation assistance offered.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Manage major venue operational areas involving crowd management, screening and processing of high-volume fan access, and managing fan-facing areas such as ticketing, ushering, and emergency response.
• Deliver high-quality customer service and a superior fan experience while ensuring safety, security, and operational excellence.
• Create and implement guest service initiatives aimed at driving exceptional customer satisfaction within a live event environment.
• Implement auditing programs to test team performance, and drive corrective action when required.
• Ensure client service expectations are met through effective operations planning, execution of policies and procedures, and management of staff and resources.
  • Oversee the development and implementation of threat assessments, emergency plans, and security procedures that meet client, league, and ownership expectations.
  • Partner with internal teams to ensure success in recruiting, onboarding, scheduling, training, staff performance, and risk management.
  • Utilize and oversee event technologies such as magnetometers, command center systems, threat intelligence and situational awareness platforms, and drone-related applications.
  • Demonstrate strong financial acumen, including P&L literacy, forecasting, budgeting, and cost-control analysis to drive business results and align performance with financial goals.
  • Provide data-driven reporting and insights to internal leadership and clients to support continuous improvement and strategic decision-making.
  • Supervise day-to-day event operations and staffing at assigned client sites.
  • Manage a team of event supervisors and staff, including hiring, scheduling, payroll, training, coaching, and performance management.
  • Build and maintain effective relationships with clients and employees while ensuring quality service delivery.
  • Coordinate support services to achieve or exceed financial and operational goals.
  • Ensure all required reporting and contract compliance requirements are met.
  • Communicate regularly with clients to review performance, resolve issues, and ensure satisfaction.
  • Handle escalated security issues or emergency situations appropriately.
  • Coordinate and/or conduct site-specific and client-required training in alignment with Allied Universal corporate standards.
  • Develop and maintain operational procedures and post orders to ensure preparedness for each event.
  • Manage uniforms, equipment, and supplies for the assigned account, maintaining accurate inventories.
  • Attend client meetings, security meetings, and event walk-throughs.
  • Ensure all staff are properly briefed and debriefed for each event.
  • Promote and enforce grooming, appearance, and conduct standards.
  • Maintain ongoing communication with direct management regarding client issues, employee performance, guest concerns, and other operational matters.
  • Create venue deployment maps, show grids, and related documentation for event execution.
  • Complete and submit all required reports and incident documentation promptly and accurately.
  • Facilitate timely invoicing of events and collaborate with the Finance Manager to ensure prompt payment and resolution of any billing issues.

QUALIFICATIONS

• Minimum of three (3) years of progressive experience in event operations, venue management, or client account management, preferably within major collegiate athletics, professional sports or large-scale entertainment venues.
  • High school diploma or equivalent required.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • Experience in hiring, developing, motivating, and retaining quality staff.
  • Ability to develop and grow client relationships and partnerships.
  • Ability to work in a team-oriented management environment with the ability to work independently.
  • Ability to manage multiple priorities, complex situations, and diverse teams while meeting client requirements.
  • Demonstrated ability to take initiative, manage multiple competing assignments, and meet deadlines.
  • Proficiency in Microsoft Office applications and related business software.
  • Professional, articulate, and able to use sound independent judgment and discretion.
  • Must be able to work nights, weekends, and holidays as required by event schedules.
  • Proven ability to lead and manage large, diverse teams in fast-paced, high-profile environments.
  • Demonstrated proficiency in financial management, including understanding of P&L statements, budget development, and performance metrics.
  • Strong communication and interpersonal skills with the ability to build and maintain client relationships and manage multiple stakeholders.
  • Familiarity with emergency preparedness, public safety coordination, and incident command systems.
  • Advanced organizational, problem-solving, and project management skills.

PREFERRED QUALIFICATIONS

• Facilities management, military, or law enforcement experience.
• Event guest services program oversight experience.
• Experience leading greater than 500 personnel.
• Experience running multiple events simultaneously.
• Previous payroll, billing, and scheduling experience.
  • Experience using ABI MasterMind and WinTeam software.
  • Preferred certifications include FEMA ICS, NCS4 CSSP, or equivalent event safety/security training credentials (or the ability to obtain within six months of hire).

BENEFITS

• Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company’s 401(k) plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is paid out only where required by law.