Outreach & Volunteer Coordinator

Position:  Outreach & Volunteer Coordinator

Department: Programs

Reports To: Database Manager

Location: Ronald McDonald House: Little Rock

Status: Open

POSITION DESCRIPTION

The Outreach & Volunteer Coordinator is responsible for recruiting, training, managing, and supporting volunteers who assist with our various Central Arkansas programs, including the Ronald McDonald House, Ronald McDonald House Family Room: UAMS, Ronald McDonald House: Baptist Health, as well as our annual special events and third-party fundraisers. They ensure that volunteers have meaningful experiences, feel highly valued, and that their skill sets are effectively matched to the needs of the organization.

ESSENTIAL DUTIES

· Enjoy interacting with and confidently speaking to audiences about the mission of Ronald McDonald House Arkansas & North Louisiana. Clearly communicating our brand, programs, and volunteer opportunities is key

· Represent Ronald McDonald House Arkansas & North Louisiana at community events.

· Work closely with senior management to create and continually evaluate needs for volunteer support across programs and special events.

· Identify and attract new volunteers through various channels, including community outreach, online platforms, and partnerships.

· Match volunteers with appropriate roles based on their skills and interests.

· Conduct volunteer interviews and appropriate screening to ensure suitability.

· Provide comprehensive training on Ronald McDonald House Arkansas & North Louisiana’s mission, values, policies, and procedures, utilization of the volunteer tracking system, as well as specific role-related tasks.

· Create and manage volunteer schedules, ensuring adequate coverage for programs and events.

· Implement volunteer appreciation programs to acknowledge their contributions.

· Survey volunteers regularly to determine satisfaction, gain insight into the experience, and create opportunities for new initiatives.

· Schedule and manage all volunteer staffing as directed.

· May occasionally be asked to travel to our other program sites for events or presentations.

· Other duties as assigned.

QUALIFICATIONS

· Enthusiasm for our brand and mission.

· Understand the impact of volunteers in our various programs and events

· Ability to interact professionally with external stakeholders, clearly communicate the needs of the organization both internally and externally and to maintain confidentiality.

· Ability to demonstrate excellent people skills, work independently and collaboratively

· Ability to organize workload, manage multiple priorities and projects, and meet deadlines.

· Ability to be flexible in working hours, to adapt, and adjust to changing work conditions and priorities.

· Proven experience in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

· Proficient in Canva, Adobe, Microsoft Office and ability to learn new platforms.

· Uphold and demonstrate the mission, values, and principles of Ronald McDonald House Arkansas & North Louisiana.

This position includes a competitive salary and benefits package including health, dental, vision, life, short and long-term disability, 403(b), PTO and holidays.