Customer Experience Specialist

Job Title

Assist customers that come to our store, order on-line and ask questions through our customer e-mail.

Essential Duties/Responsibilities

• Provide world-class customer service to all customers
• Answer phone calls
• Answer emails in a professional manner
• Assist customers with product recommendations (basic detailing knowledge)
• Answer customer ticket
• Run reports
• Problem-solve order issues
• Restock retail showroom
• Manage cash box
• Operate POS checkout systems
• Complete basic Excel spreadsheets

Required Skills/Abilities

• Positive Attitude
• High School Diploma or GED required
• Must be available to work weekends and events
• Must be able to adapt to change
• Must have excellent customer service skills.
• Must have basic Excel skills
• Excellent communications skills including both verbal and written
• Must have reliable transportation
• Detailing experience is preferred

Physical Requirements

• Ability to lift 40 lbs.

Position Type/Expected Hours of Work

This is a full-time position, working 40 hours per week. The work schedule will include a minimum of 1 weekend day, with 1 day off during the week. OT may be required on an as-needed basis.

Travel: Minimal local travel to events may be required.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What We Offer

• Competitive compensation
• Career growth opportunities – we prioritize internal promotions
• Generous 401k match
• Comprehensive health benefits, including medical, vision and dental coverage and Telemedicine
• Paid vacation and holidays
• Tuition assistance program – support for continued education and professional development

Please note: A pre-employment background check, including a criminal record check and drug testing, is required.

PFX is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

NOTICE TO EMPLOYEES AND APPLICANTS REGARDING THE USE OF ARTIFICIAL INTELLIGENCE (AI) Our Commitment to Fairness and Transparency The PFX Group may use Artificial Intelligence (AI) or Automated Decision Systems (ADS) to assist in certain employment-related processes, such as recruitment and hiring. These tools are intended to support decision-making, not replace human judgment.